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Valued Mentor
jweiss
Posts: 393
Registered: ‎12-11-2003
Message 1 of 5 (246 Views)

BMP or JPG image inserted in sketch appears blank and gray

246 Views, 4 Replies
04-04-2012 06:38 AM

I have one Inventor Pro 2012 SP1 user who is trying to insert a bmp image into a sketch so he can create a decal and the image appears blank and gray.  See the attached screen capture.  We converted the bmp to a jpg and we get the same result.  When I insert the bmp into a sketch on my workstation and it views correctly.  I've logged into the same workstation as the user who is having the problem and the image also views correctly.   I tried to change the file associaiton from Microsoft Picture View to Paint and I get the same result.

 

Does anyone have any idea about who could be causing this issue? 

 

Here are his workstation specs:

 

Dell Precision T5400 - Xeon Quad Core - 2.93 GHz

Windows XP SP2 - x32

4 GB RAM

Nvidia Quadro FX 570

Autodesk Product Design Suite 2012 - Ultimate

John C Weiss Jr.
CAD Administrator
Follett Corporation
Valued Mentor
RayFeiler
Posts: 401
Registered: ‎10-07-2008
Message 2 of 5 (234 Views)

Re: BMP or JPG image inserted in sketch appears blank and gray

04-04-2012 07:46 AM in reply to: jweiss

It sounds like his profile may be the issue.

Product Design Suite Ultimate 2014 64-Bit

Sometimes you just need a good old reboot.
*Expert Elite*
mcgyvr
Posts: 6,720
Registered: ‎12-01-2004
Message 3 of 5 (223 Views)

Re: BMP or JPG image inserted in sketch appears blank and gray

04-04-2012 11:21 AM in reply to: RayFeiler

Is his account a Windows "power user" or greater? It should be..

Did you find this reply helpful ? If so please use the Accept as Solution or Kudos button below.

Down with IDW/DWG files..... Long live 3D PMI... Hurry it up already..
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2015 Product Design Suite Ultimate
Windows 7 64 bit
Core i7 4820k processor (OC'd to 4.4Ghz), Nvidia GTX 770, 16G RAM


Valued Mentor
jweiss
Posts: 393
Registered: ‎12-11-2003
Message 4 of 5 (221 Views)

Re: BMP or JPG image inserted in sketch appears blank and gray

04-04-2012 11:24 AM in reply to: jweiss

He was a Power User originally.  I changed him to an admin and had him try it again and it did not help.

John C Weiss Jr.
CAD Administrator
Follett Corporation
Valued Mentor
RayFeiler
Posts: 401
Registered: ‎10-07-2008
Message 5 of 5 (218 Views)

Re: BMP or JPG image inserted in sketch appears blank and gray

04-04-2012 11:33 AM in reply to: jweiss

Try and rebuild his profile.

Product Design Suite Ultimate 2014 64-Bit

Sometimes you just need a good old reboot.

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