Inventor Fusion

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*Expert Elite*
punisher
Posts: 297
Registered: ‎10-13-2008
Message 1 of 9 (417 Views)

Fusion TP4 crash after splash screen

417 Views, 8 Replies
03-10-2011 05:31 AM

I absolutely have no idea what's up.

New Fusion TP4 install on Brand new Win 7 64 os, new Inventor Pro install.

Runs (slowly) at office in docking station, but will NOT run when at home office, no dock.

Gets to splash screen, and then crash.

 

Any ideas at all?  I have uninstalled, reinstalled. Repaired. Always the same.

John Evans
Autodesk Certified Professional

http://designandmotion.net
Contributor
bristolnz
Posts: 11
Registered: ‎07-02-2007
Message 2 of 9 (395 Views)

Re: Fusion TP4 crash after splash screen

03-21-2011 02:36 PM in reply to: punisher

I am experiencing the same, I have submitted a support request from the CER.  This has been happening since I tried to install TP3.  This also occurs on TP4 and the latest (I am a support tech at a reseller).

I have uninstalled, reinstalled, cleaned the registry and folder structures with no luck. 

In a Land Rover... the other car is your crumple zone.
Board Manager
schneik
Posts: 661
Registered: ‎04-05-2003
Message 3 of 9 (385 Views)

Re: Fusion TP4 crash after splash screen

03-23-2011 09:49 AM in reply to: punisher

Can you give some details about your graphics card?

Alos, in widows file explorer address bar type %appdata%, find the Autodesk folder and then any Fusion folder and delete them. 

Try starting Fusion again. We are sorry you are having these problems.

 

-Kevin Schneider

 Autodesk, Inc.

Kevin Schneider


15" Macbook Pro Retina - OSX 10.9 in Portland, Oregon


Contributor
bristolnz
Posts: 11
Registered: ‎07-02-2007
Message 4 of 9 (383 Views)

Re: Fusion TP4 crash after splash screen

03-23-2011 05:33 PM in reply to: punisher

Hi Kevin, 

              Have just deleted the %appdata% items and I require a restart.  My graphics card is a Quadro FX1600m in a Dell Precision m6300.  I am trying to get my boss to get me a new one but this is hard going as a reseller...

In a Land Rover... the other car is your crumple zone.
Contributor
bristolnz
Posts: 11
Registered: ‎07-02-2007
Message 5 of 9 (381 Views)

Re: Fusion TP4 crash after splash screen

03-23-2011 09:13 PM in reply to: punisher

Have restarted and there is no change to the startup CER.

 

This happened with TP4 but also now with 2012...

 

Hay help would be greatly appreciated.

 

John

In a Land Rover... the other car is your crumple zone.
Employee
kris.berg
Posts: 14
Registered: ‎07-31-2008
Message 6 of 9 (368 Views)

Re: Fusion TP4 crash after splash screen

03-29-2011 03:25 PM in reply to: bristolnz

Did you submit a CER?  If so, can you send me your email address and I will look into the issue for you.  My email address is kris.berg@autodesk.com.

 

Thank You,

 

Kris Berg

Fusion Development

Contributor
bristolnz
Posts: 11
Registered: ‎07-02-2007
Message 7 of 9 (366 Views)

Re: Fusion TP4 crash after splash screen

03-29-2011 03:35 PM in reply to: punisher

ny email for the CER was john at adacad dot com

 

Thanks

In a Land Rover... the other car is your crumple zone.
Employee
kris.berg
Posts: 14
Registered: ‎07-31-2008
Message 8 of 9 (363 Views)

Re: Fusion TP4 crash after splash screen

03-29-2011 03:50 PM in reply to: bristolnz

Hi John,

Sorry to hear you are having problems with Inventor Fusion.  I have searched the CER system and can not find any recent CER's from you.  The last one I can find was sent on 12/10/10.  Can you send another CER using Inventor Fusion 2012?

 

Thank You,

 

Kris Berg

Fusion Developer

Contributor
bristolnz
Posts: 11
Registered: ‎07-02-2007
Message 9 of 9 (361 Views)

Re: Fusion TP4 crash after splash screen

03-29-2011 03:55 PM in reply to: punisher

I have just tried reinstalling it after using the 2012 inventor uninstaller, and now it runs...  Thanks for all of your help.

In a Land Rover... the other car is your crumple zone.

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