Inventor Fusion

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New Member
michaelburz
Posts: 1
Registered: ‎03-11-2013
Message 1 of 5 (351 Views)

Cannot Update Autodesk Inventor Fusion for Mac

351 Views, 4 Replies
03-11-2013 03:20 PM

I recieved an update notice from the App Store. When I click on "update", the responce is:

"You can not update this software since you have not owned the major version of this software."

 

What does this mean and how do I go about getting the update?

 

Thnaks,

 

Board Manager
Phil.E
Posts: 268
Registered: ‎06-29-2012
Message 2 of 5 (338 Views)

Re: Cannot Update Autodesk Inventor Fusion for Mac

03-12-2013 03:42 PM in reply to: michaelburz

Are you able to run Fusion now?

 

Another solution to get the update: If you aren't using a dual boot OS, you could delete the existing Fusion and download the update.

 

(please mark as "accept as solution" if this answers your question)



Phil Eichmiller
Software QA Engineer
Fusion Quality Assurance Team
Autodesk, Inc.

New Member
mburz
Posts: 2
Registered: ‎03-17-2013
Message 3 of 5 (321 Views)

Re: Cannot Update Autodesk Inventor Fusion for Mac

03-17-2013 12:47 PM in reply to: michaelburz

I cannot delete Fusion (for Mac OSX 10.8) and reinstall per the suggestion as the App Store has me on record as downloading it. I still recieve the following error message:

 

"You can not update this software since you have not owned the major version of this software."

 

Followed by:

There was an error in the App Store. Please try again later. (100)

 

Thank you for your help.

 

Regards,

Michael Burz

 

Board Manager
Phil.E
Posts: 268
Registered: ‎06-29-2012
Message 4 of 5 (316 Views)

Re: Cannot Update Autodesk Inventor Fusion for Mac

03-18-2013 08:47 AM in reply to: mburz

I am sorry you are having trouble with the update.

 

Have you tried contacting Apple directly? This sounds like an issue for Apple support.



Phil Eichmiller
Software QA Engineer
Fusion Quality Assurance Team
Autodesk, Inc.

New Member
mburz
Posts: 2
Registered: ‎03-17-2013
Message 5 of 5 (313 Views)

Re: Cannot Update Autodesk Inventor Fusion for Mac

03-18-2013 03:33 PM in reply to: Phil.E
I have sent a question to Apple Support. I am awaiting a reply. Regards, ? Michael Burz President EnZinc A New Dimension in Energy www.EnZinc.com? mburz@enzinc.com 301.312.4780 The information contained within the referenced, linked, or directed email communication is intended to be a confidential communication between the original sender and recipient, and is to be treated as confidential. All works, ideas, or copy within are copyrighted by EnZinc Inc., and are not to be used in any manner other by which they were intended by EnZinc Inc. If you believe you have received this or any other email in error, please contact the sender.

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