Installation & Licensing

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New Member
DraykonSoll
Posts: 1
Registered: ‎09-05-2013
Message 31 of 34 (280 Views)

Re: where's my serial number and product key for sketchbook pro?

09-05-2013 01:02 AM in reply to: jaself

Hi,

 

I have the same problem here. I purchased Sketchbook Pro last night. I only have SKU but no Product Key. Can you please help me?

 

Thx

 

My Order Number: 

24469302924

Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 32 of 34 (272 Views)

Re: where's my serial number and product key for sketchbook pro?

09-05-2013 02:35 AM in reply to: DraykonSoll

Hi DraykonSoll,

 

I've checked your order and it seems there was an error processing it. 

 

The appropriate team is looking into the issue and will get back to you as soon as possible about this.

 

Best regards,



Camilo Lemos
New Member
Dualmask
Posts: 1
Registered: ‎09-27-2013
Message 33 of 34 (245 Views)

Re: where's my serial number and product key for sketchbook pro?

09-27-2013 08:46 AM in reply to: DraykonSoll

I ordered Autodesk Sketchbook Pro 6 back in March of this year. I installed it on two machines, a laptop and a desktop PC. But a while ago, I had to reinstall Windows on my desktop PC due to some kind of hardware failure. I was trying to reinstall Sketchbook on my PC but I can't locate the email containing my serial number and product key (or order number, etc.). Sketchbook Pro 6 still functions on my laptop (I just updated it to version 6.2.3) and I have the serial number there, but I can't locate the product key anywhere, so I can't reinstall the software on my PC. Is there anything I can do about this?

Community Manager
philip.s
Posts: 2,373
Registered: ‎09-27-2011
Message 34 of 34 (240 Views)

Re: where's my serial number and product key for sketchbook pro?

09-27-2013 09:03 AM in reply to: Dualmask

Welcome to the community Jonathan!

 

The Product Key for SketchBook Pro 6 is 732E1.

 

Here to help if you have any additional questions!



Philip Schmelzer

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