I've checked your order on my side and the serial number has not been created yet.
I keep an eye on it and will send you a private message as soon it's available.
Sorry for the delay.
Apologies for the late response Kasey as I just stumbled upon this one. After looking into your order it appears as though the license details were sent out on 8/3. Can you confirm receipt, and/or let me know if there's anything that we can assist with?
I have the same problem. Just bought sketchbook pro and didnt get any product key or serial number.
i have expired the trial period so i cant use it until I get the key. Would appreciate prompt response.
my product order is 24343199824
It looks like a second email was sent out roughly 45 minutes after the first with your licensing info. Can you please verify that you received it?
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