unable to install Revit Architecture 2013 update 1

[Carolynh]

I have tried a number of times to install the first Revit Architecture update but it won't install.  It just sits on "gathering required information....." and does nothing else.  I have left it running for an hour before having to shut it down and continue working.  Is there anything I can try to get this update to install?

[TravisNave]

Make sure you are running with local admin rights, UAC off, and anti-virus disabled.

Are you experiencing an issue that requires the installation of SP1?  Typically I do not advise a service update unless it is necessary.  If it is not broken, do not fix it.

[Carolynh]

I have tried running as administrator with UAC turned off and the anti-virus disabled still with no luck.

Is running with local admin rights the same as running as administrator? (This might be something I need to address with our IT guy.)

any other suggestions?  I am experiencing issues that I am hoping this update will address so would really like see it installed.

[Tekcon13]

Same problem here with Building Design Systems Premium.

I found a workaround here:  http://revitit.com/blog/?p=513

...but I can't get the workaround to work either.  Might work for others though (who can understand the instructions) 

[CliveBroadhurst4576]

Same - cannot install Revit 2013 SP1 on Design Suite Premium 2013

[DannyHubbard]

What errors are you getting when applying the Update for Revit?

Depending on the number of Content packs installed and your internet speed, applying the update may take some time.

Thanks,

Danny

[Tekcon13]

The update bar quickly moves to this point, then stops and hangs.  I let it go for half an hour, then gave up on it.

We've got the lowest level of "high speed" broadband here, and use both metric and imperial templates for the Building Suite.  Someone suggested to me that I let it run overnight, so I'll try that tonight.

If the number of content packs installed and internet speed have such a big effect on the update, should this information be put into the Readme file?  Or perhaps a general statement that "This update could take up to XX hours, please be patient..." 

[Tekcon13]

** UPDATE **

Success!  I left the update running while I did some non-Revit stuff and it was done in 40 minutes.

Patience seems to be the missing factor. 

[CliveBroadhurst4576]

I also managed to install the update after leaving it running - thanks for the library hint ....

[jdiaz]

I have the same issue with Revit 2012... I'll give it s shot over night to see what happen... I'll let you know..guys

Thank you so much for your help!!!

[Carolynh]

success!  I had to disable my local network connection (i'm in an office environment) and then installed and it went through fine - not sure why this is, will have to talk to our IT guy about it.

thanks for all the feedback, hope this helps anyone else having the same issue

[jdiaz]

Yesssss, I got it... it just take time...

[Ben.Steinert]

Sorry to dig up such an old topic, but the suggestion to disable the local network connection worked on a Revit 2015 update for me so it is still a relevant solution. Thanks for that!

I have had issues with the communication center and cloud services slowing programs down in the past, I wonder if this is in a similar vein? You would think over the years a bug like this would eventually be squashed.

[jwp0015]

Mine kept getting hung on Gathering Required Information. Nothing seemed to help until I saw this.  The second I disabled my LAN the install completed successfully.

Thanks for the tip!