• Industries
  • Products
  • Buy
  • Services & Support
  • Communities
  • Discussion Groups

    Installation & Licensing

    Reply
    Member
    Posts: 4
    Registered: ‎12-21-2012

    trouble installing 2013 Network License

    141 Views, 1 Replies
    12-21-2012 02:07 PM

    Help!!!

    I have been a Smoke user since version 3.2….  Been on SMAC since it 1st came out, was 1st post house to get it….

     

    Using SMAC 2012 on a Mac Pro.  Trying to install 2013 on another Mac Pro (until a project I am working on is completed…)  Then plan on using it for fulltime production...

     

    We received our license info..

    When installing your software, you will need the Serial Number(s) and Product Key(s) listed below.

           
           

     

     

    While trying to install, as a Network License, I get "Invalid feature name" error.  Any help would be appreciated…

     

    Attaching license and screen shot of error  Tried attaching license, would not allow it....

     

    Thanks in advance.  

    Rob

     

     

    Edited by
    Discussion_Admin

     

    Please use plain text.
    Customer Service
    jessica.t
    Posts: 36
    Registered: ‎02-28-2012

    Re: trouble installing 2013 Network License

    12-21-2012 04:08 PM in reply to: lederman

    Hi Rob and welcome to the Discussion Forums!

     

    You can try upgrading your LMTOOLs to version 11.10 and then requesting a new combined license file from our Registration and Activation team.



    Jessica Thraser
    AutodeskHelp | Customer Care Representative
    TW | PI | YT | BLOG
    Please use plain text.