Installation & Licensing

Reply
New Member
Posts: 1
Registered: ‎01-14-2013
Message 1 of 2 (220 Views)
Accepted Solution

stolen computer

220 Views, 1 Replies
01-14-2013 07:58 AM

Hello,

My computer got stolen, i got a new one but i cant register the inventor. How can i cancel the serial and ask a new one?

Community Manager
philip.s
Posts: 2,219
Registered: ‎09-27-2011
Message 2 of 2 (208 Views)

Re: stolen computer

01-14-2013 11:49 AM in reply to: fernando

Hello Fernando and welcome to the forums!

 

You typically have 2 options when it comes to a stolen license.

 

1) Contact the Autodesk License Assistance team and request that a new one be generated and the old one be inactivated. As you're already here you can do so by simply sending me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number.

 

or 

 

2) Report the issue to the Autodesk License Assistance team and request an activation code and that a note be added to the license. Any subsequent activation requests would be blocked by a user other than the registered party.

 

Please accept as a solution if this fully resolves the issue, or reply with additional specifics as needed.



Philip Schmelzer

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Welcome to the new Autodesk Community!
If this is your first visit, click here to get started and make the most of the Community. Let us know what you think of the new experience in the Community Feedback Forum.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community




Connect with Us

Twitter

Pinterest

Blog

Youtube