Installation & Licensing

[#1]

Hello,

My computer got stolen, i got a new one but i cant register the inventor. How can i cancel the serial and ask a new one?

[#2 · Accepted solution]

Hello Fernando and welcome to the forums!

You typically have 2 options when it comes to a stolen license.

1) Contact the Autodesk License Assistance team and request that a new one be generated and the old one be inactivated. As you're already here you can do so by simply sending me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number.

or 

2) Report the issue to the Autodesk License Assistance team and request an activation code and that a note be added to the license. Any subsequent activation requests would be blocked by a user other than the registered party.

Please accept as a solution if this fully resolves the issue, or reply with additional specifics as needed.