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vanloor2
Posts: 2
Registered: ‎09-24-2013
Message 1 of 6 (832 Views)
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"Unknown video card" in Revit 2013 x64 with NVIDIA Quadro K3000M video card

832 Views, 5 Replies
09-24-2013 10:24 AM

I've been reading about similar problems in other posts however my problem is that when I actually use the link (http://usa.autodesk.com/adsk/servlet/syscert?siteID=123112&id=18844534) in Revit to update my driver and I punch in all of my config settings (see attachment "step2.jpg"), I actually see my video card as a supported device for Revit 2013 (64-bit) in the list (see attachment "step4.jpg"). 

 

After I install the driver as instructed and go back into Revit 2013, I still see the same problem "Unknown video card".  Can anyone tell me why it would still say that when this video card is in fact approved for Revit 2013 and I've installed the recommended driver using the Autodesk Certified Hardware applet?

 

Thanks,

Rob

 

 

*Expert Elite*
DarrenP
Posts: 7,158
Registered: ‎09-13-2007
Message 2 of 6 (813 Views)

Re: "Unknown video card" in Revit 2013 x64 with NVIDIA Quadro K3000M v

09-24-2013 11:17 AM in reply to: vanloor2

is their an issue with the software besides that warning message?

*Expert Elite*
TravisNave
Posts: 9,936
Registered: ‎01-14-2005
Message 3 of 6 (801 Views)

Re: "Unknown video card" in Revit 2013 x64 with NVIDIA Quadro K3000M v

09-24-2013 11:29 AM in reply to: vanloor2

Right.  I wouldn't sweat it.  So long as you have a supported card and driver then you are set.  That dialog box is populated with an XML database that quite simply could be out of date.  Like Darren said, if you are not experiencing any issues, you are good to go.

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
New Member
vanloor2
Posts: 2
Registered: ‎09-24-2013
Message 4 of 6 (794 Views)

Re: "Unknown video card" in Revit 2013 x64 with NVIDIA Quadro K3000M v

09-24-2013 11:54 AM in reply to: TravisNave

Hi,

 

We thought it might be this video card error that is causing a rendering problem/issue.  We have rendering set to the best setting and it appears to stop at about 12% even though the timer keeps going.  We get a black screen.  I am waiting to receive a screen shot of what it is doing but in the meantime, I figured I would post this as is.  Do you think this issue has anything to do with the "unknown video card" indicator or would it be related to something completely different?

 

Thanks,

Rob

*Expert Elite*
DarrenP
Posts: 7,158
Registered: ‎09-13-2007
Message 5 of 6 (789 Views)

Re: "Unknown video card" in Revit 2013 x64 with NVIDIA Quadro K3000M v

09-24-2013 12:11 PM in reply to: vanloor2

rendering (mental ray) in revit doesn't use the video card only cpu and RAM

New Member
a.himuro
Posts: 1
Registered: ‎07-09-2013
Message 6 of 6 (624 Views)

Re: "Unknown video card" in Revit 2013 x64 with NVIDIA Quadro K3000M v

11-26-2013 07:41 AM in reply to: TravisNave

Older video card driver warning message is appearing in Revit 2013 and 2014. The dialog on both versions say current driver: 2.0.200.0 and the certified driver is : 9.18.13.745. I have updated the video card driver for both machines but the warning stays the same. You mention an XML file that holds this information. Is it possible to edit the XML file?

My specs:
Windows 7 64-bit
16gb RAM
Graphics card nVidia Quadro 4000

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