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Member
ajh25
Posts: 4
Registered: ‎02-02-2011
Message 1 of 9 (2,282 Views)

"Out of serial numbers" Error

2282 Views, 8 Replies
02-02-2011 10:25 AM

I have downloaded REVIT 2011, and when I click "Get Serial", I am informed,

 

"We apologize, we are temporarily out of serial numbers for this product. You may download and install the 30 day trial version. Return to this page prior to or at the expiration of your 30 day trial to obtain your serial number for activation."

 

I am now at the end of the 30-day trial, and I am still getting this message.  How else can I get a serial number for my product?  I called the product support line, and they said to submit a request for an application here.  Thanks!

Product Support
Posts: 1,311
Registered: ‎06-18-2008
Message 2 of 9 (2,272 Views)

Re: "Out of serial numbers" Error

02-02-2011 11:02 AM in reply to: ajh25

I would create an account and register here:

 

http://students.autodesk.com/

 

My response is based on your email that is associated with your ajh25 account.

 



David Lau
Member
ajh25
Posts: 4
Registered: ‎02-02-2011
Message 3 of 9 (2,259 Views)

Re: "Out of serial numbers" Error

02-02-2011 01:36 PM in reply to: david.lau

I already have an account.  I am already registered.  I already have the program downloaded and installed.

 

I am just being told that they are out of automatically-generated serial numbers, and I was told this is how to receive one.  Please advise.

Product Support
Posts: 1,311
Registered: ‎06-18-2008
Message 4 of 9 (2,255 Views)

Re: "Out of serial numbers" Error

02-02-2011 01:40 PM in reply to: ajh25

Can you send an email to:  studentcommunity@autodesk.com?

 

I would include some screen captures with your login screen at students.autodesk.com explaining the problem.



David Lau
Member
tscarbo1
Posts: 5
Registered: ‎01-14-2011
Message 5 of 9 (2,240 Views)

Re: "Out of serial numbers" Error

02-02-2011 02:41 PM in reply to: david.lau

did u figure out how to get the serial number ? im having the same problem but with the max and maya

Member
ajh25
Posts: 4
Registered: ‎02-02-2011
Message 6 of 9 (2,234 Views)

Re: "Out of serial numbers" Error

02-02-2011 02:48 PM in reply to: ajh25

I emailed the addy david lau gave out above, and got the reply that Autodesk no longer uses that account.  They recommended I send any problems that sound like ours to:

 

authcodes@autodesk.com

 

I just sent an email there, and I'm waiting for a reply.  Good luck!  If you find some other way to get a serial, let me know!

 

-aaron

Member
tscarbo1
Posts: 5
Registered: ‎01-14-2011
Message 7 of 9 (2,231 Views)

Re: "Out of serial numbers" Error

02-02-2011 02:55 PM in reply to: ajh25

ok thanks .. ill let you know if i get anything.

Member
ajh25
Posts: 4
Registered: ‎02-02-2011
Message 8 of 9 (2,229 Views)

Re: "Out of serial numbers" Error

02-02-2011 02:57 PM in reply to: tscarbo1

Just got a reply from the authcodes people.

 

They gave me the link to fill out a "form" requesting a serial number.  Quote from them below.  Waiting on them now...

 

"Kindly go to http://students.autodesk.com and click on the link 'Support'. Please complete the form on the webpage and the student community team will reply to your enquiries."

Member
tscarbo1
Posts: 5
Registered: ‎01-14-2011
Message 9 of 9 (2,225 Views)

Re: "Out of serial numbers" Error

02-02-2011 03:26 PM in reply to: ajh25

thanks 

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