Installation & Licensing

Reply
Member
Zenmuron
Posts: 5
Registered: ‎11-28-2012
Message 1 of 17 (1,033 Views)
Accepted Solution

"Error assigning serial number to product"

1033 Views, 16 Replies
03-27-2013 08:58 AM

Hi, 
I have a problem about the serial numbers of all Autodesk products and I can't activate them.
In each download page (except only for Autocad 2013 [Italian]) this error appears: 

"Error assigning serial number to product: This is an operation implementation generated fault"

I have already asked about 4 months ago about this problem to customer service but still can not activate any product.
Can someone help me?

Thanks,
Simone

Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 2 of 17 (1,001 Views)

Re: "Error assigning serial number to product"

03-27-2013 03:27 PM in reply to: Zenmuron

Hello Simone,

 

Unfortunately this is a known issue that affects a limited number of users, where the only workaround is to create a new Education Community account and request a new license / serial number.

 

Please accept as a solution if this fully resolves the issue, or reply with additional specifics if the problem persists.



Philip Schmelzer
Member
Zenmuron
Posts: 5
Registered: ‎11-28-2012
Message 3 of 17 (991 Views)

Re: "Error assigning serial number to product"

03-28-2013 03:49 AM in reply to: philip.s

Ok, new account created, this works fine.

Thanks! :smileyhappy:

New Member
davor.andric
Posts: 2
Registered: ‎06-13-2013
Message 4 of 17 (650 Views)

Re: "Error assigning serial number to product"

06-13-2013 08:23 AM in reply to: philip.s

Hi,

I Created another EducationCommunity UserID and it returns the same "Error assigning serial number to product: This is an operation implementation generated fault" problem message with my new ID's SN.

Now I have two IDs that don't work.

Please help me!

Should I create a third ID? - If I do how can I delete those that didn't work? 

 

 

Error assigning serial number to product: This is an operation implementation generated fault

Autodesk AutoCAD 2014 (English) 64-Bit

 

Your serial number details:

Serial Number:900-3******4 Product Key: 001F1

Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 5 of 17 (640 Views)

Re: "Error assigning serial number to product"

06-13-2013 01:24 PM in reply to: davor.andric

No need to delete the other 2, but can you please try creating a 3rd with a completely different email address (not ending in @arhitekt.hr) and let us know if that resolves the issue?



Philip Schmelzer
New Member
davor.andric
Posts: 2
Registered: ‎06-13-2013
Message 6 of 17 (631 Views)

Re: "Error assigning serial number to product"

06-13-2013 10:08 PM in reply to: philip.s

Yes, it worked.

Thank you very much.

Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 7 of 17 (621 Views)

Re: "Error assigning serial number to product"

06-14-2013 11:25 AM in reply to: davor.andric

You're welcome and please let us know if we can be of additional assistance down the road!



Philip Schmelzer
Member
eldealli
Posts: 3
Registered: ‎09-28-2013
Message 8 of 17 (397 Views)

Re: "Error assigning serial number to product"

09-28-2013 09:45 AM in reply to: philip.s

Hello,

 

I am having the same error, when I try to get the student license number for Green Building Studio:

 

Error assigning serial number to product: This is an operation implementation generated fault

 

I have already tried with 3 different email acoounts, and none of them worked. Is there any other solution?

 

Thank you in advance

Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 9 of 17 (369 Views)

Re: "Error assigning serial number to product"

09-29-2013 10:07 PM in reply to: eldealli

Hi Raf,

 

I'll take a look into your account and will get back to you with any updates.

 

Also I may need to reset your password in case I need to log in and troubleshoot further. I will send you a Private Message (small envelope beside your profile name at the upper right side of the Home Page) with your log in credentials. 

 



Joane Bonghanoy
Member
eldealli
Posts: 3
Registered: ‎09-28-2013
Message 10 of 17 (325 Views)

Re: "Error assigning serial number to product"

10-04-2013 11:19 AM in reply to: joane.bonghanoy

Hi joane,

 

I still cannot get it. Actually is the only one I cannot, for example I got the serial for 3ds Max this morning, it is strange...

 

I think I haven´t received any PM.

 

Thank you

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us

Twitter

Pinterest

Blog

Youtube