Installation & Licensing

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Contributor
TITOPERON4108
Posts: 18
Registered: ‎11-07-2011
Message 1 of 28 (523 Views)

"Download your upgrade now" not working

523 Views, 27 Replies
11-30-2011 04:47 PM

I have tried to access my download section area from 2 diferent providers here in South of Brazil, in 2 computers and also with 2 browsers in which, IE9 and Chrome. When I click the button "Get your upgrade now" the browser starts trying to connect to "salesforce.com" but nothing loads. I am trying to download the Autodesk Premium package x64, please help me.

Contributor
TITOPERON4108
Posts: 18
Registered: ‎11-07-2011
Message 2 of 28 (522 Views)

Re: "Download your upgrade now" not working

11-30-2011 05:23 PM in reply to: TITOPERON4108

this is the right name of the package that I want to download: Autodesk_Product_Design_Suite_Premium_2012_English_Win_64bit

Community Manager
camilo.lemos
Posts: 927
Registered: ‎09-28-2011
Message 3 of 28 (507 Views)

Re: "Download your upgrade now" not working

12-01-2011 05:49 AM in reply to: TITOPERON4108

Hi TITOPERON4108.

 

Could you please send me your contract number and registered e-mail addresss via Private Message so that I can help you with your downloads? (please click on the envelope next to your account name at the top of this page).

 

Thanks!



Camilo Lemos
Contributor
TITOPERON4108
Posts: 18
Registered: ‎11-07-2011
Message 4 of 28 (491 Views)

Re: "Download your upgrade now" not working

12-07-2011 09:17 AM in reply to: TITOPERON4108

Issue solved. Now download is working. Thanks

Contributor
andy.walker
Posts: 15
Registered: ‎03-22-2006
Message 5 of 28 (442 Views)

Re: "Download your upgrade now" not working

02-19-2012 07:30 AM in reply to: TITOPERON4108

How did you solve this issue because my "download your upgade" button hasn't worked for months?

 

Cheers,

 

Andy

Customer Service
joane.bonghanoy
Posts: 679
Registered: ‎06-06-2011
Message 6 of 28 (437 Views)

Re: "Download your upgrade now" not working

02-19-2012 06:29 PM in reply to: andy.walker

Hi Andy,

 

Please Private Message me your Contract Number and email address so we can check on our end.



Joane Bonghanoy
Contributor
TITOPERON4108
Posts: 18
Registered: ‎11-07-2011
Message 7 of 28 (432 Views)

Re: "Download your upgrade now" not working

02-20-2012 01:47 AM in reply to: TITOPERON4108

Send the data to the Autodesk support team as required and then They will solve the issue internally on their system. 

Contributor
andy.walker
Posts: 15
Registered: ‎03-22-2006
Message 8 of 28 (408 Views)

Re: "Download your upgrade now" not working

02-22-2012 02:56 AM in reply to: joane.bonghanoy

Hi Joane, I sent details as requested.  Can you confirm that you received them?

 

Regards,

 

Andy

Customer Service
joane.bonghanoy
Posts: 679
Registered: ‎06-06-2011
Message 9 of 28 (390 Views)

Re: "Download your upgrade now" not working

03-06-2012 01:25 AM in reply to: andy.walker

Hi Andy,

 

Changes and corrections were made to your account. You should now be able to download your software via Subscription  Center.

 

 



Joane Bonghanoy
New Member
hattinghjhattinghj3850
Posts: 2
Registered: ‎11-22-2011
Message 10 of 28 (268 Views)

Re: "Download your upgrade now" not working

03-20-2013 04:04 AM in reply to: joane.bonghanoy

Hi Guys

 

Could someone please help me? I have the same issue. as soon as i click on "Get upgrade" all I get is a blank screen.

 

 

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