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"Download your upgrade now" not working

27 REPLIES 27
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Message 1 of 28
TITOPERON4108
891 Views, 27 Replies

"Download your upgrade now" not working

I have tried to access my download section area from 2 diferent providers here in South of Brazil, in 2 computers and also with 2 browsers in which, IE9 and Chrome. When I click the button "Get your upgrade now" the browser starts trying to connect to "salesforce.com" but nothing loads. I am trying to download the Autodesk Premium package x64, please help me.

27 REPLIES 27
Message 21 of 28
philip.s
in reply to: miha.santavec

Hi Miha,

 

I've also made the necessary correction to your account which should resolve the blank screen / SFDC looping issue. Please allow at least 15-30 minutes for the changes to become visible on your end. If it doesn't clear it up, please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your password or permission to reset it and I'll troubleshoot accordingly.

 

As mentioned earlier, anyone who finds themselves in a similar situation can also download current release software directly from the corresponding Trials page, and current + previous version software from Matt, our Virtual Assistant.

Message 22 of 28
miha.santavec
in reply to: philip.s

Hi,

 

I still have same looping issue. Can you please check again.

I have downloaded Navisworks 2014 from virtual assistant, but I need serial number.

 

BR,

Miha 

Message 23 of 28
yankusm
in reply to: miha.santavec

Hi.

 

I'm also having a looping issue when trying to download the latest version of autocad from my subscription website. I've tried to use Chrome Version 26.0.1410.43 and IE 8.0.7601.17514 on a seperate PC. Both give the same results. Please help as I have a few users down due a PC crash, this is the last piece to get them back to work.

 

Thanks,

Matt

Message 24 of 28
philip.s
in reply to: miha.santavec


miha.santavec wrote:

I still have same looping issue. Can you please check again.

I have downloaded Navisworks 2014 from virtual assistant, but I need serial number.


Hi Miha,

 

I just sent you a Private Message confirming that we are still troubleshooting the looping error (thanks again for your patience) and confirmed that as your Navisworks entitlement is included in your Building Design Suite license, you would not be able to activate Navisworks until the 2014 suite has been released. I also wanted to point out that you would need to uninstall the software and reinstall as the suite package at that time as well.

Message 25 of 28
philip.s
in reply to: yankusm


yankusm wrote:

I'm also having a looping issue when trying to download the latest version of autocad from my subscription website. I've tried to use Chrome Version 26.0.1410.43 and IE 8.0.7601.17514 on a seperate PC. Both give the same results. Please help as I have a few users down due a PC crash, this is the last piece to get them back to work.


Hi Matt,

 

I've also just made an adjustment to your account. As mentioned above, please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your password or permission to reset if you're still experiencing the looping error after a half hr or so.

 

Additionally, can also download current release software directly from the corresponding Trials page, and current + previous version software from Matt, our Virtual Assistant, however it looks like you also have a license of Autodesk Product Design Suite, of which the 2014 release is not out yet.

Message 26 of 28
miha.santavec
in reply to: philip.s

Hello,

 

it works now, thanks.

Also BDSP is available Smiley Very Happy

 

BR,

Miha

 

Message 27 of 28
19sixarch
in reply to: philip.s

I'm having the same issue with trying to download products that we purchased this morning- the endless loop when I click 'download upgrades'.

Message 28 of 28
philip.s
in reply to: 19sixarch

Hi Mike,

 

Confirming that the looping issue with your download page should now be resolved. As I had to reset your password, to verify, I'll be sending the updated login info to you via email following this post. My apologies for the inconvenience and please let us know if we can be of additional support.

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