Installation & Licensing

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Customer Service
simona.golisciano
Posts: 99
Registered: ‎03-22-2011
Message 11 of 28 (274 Views)

Re: "Download your upgrade now" not working

03-20-2013 08:52 AM in reply to: hattinghjhattinghj3850

Hello hattinghjhattinghj3850,

 

Welcome to our forums.

 

This is due to an internal defect in your Subscription account. I have opened a ticket. Our technicians are working on this. I'll let you know as soon as your account has been fixed. 

 

Sorry about the inconvenience.

 

Regards,



Simona Golisciano
Customer Service
simona.golisciano
Posts: 99
Registered: ‎03-22-2011
Message 12 of 28 (248 Views)

Re: "Download your upgrade now" not working

03-25-2013 06:57 AM in reply to: hattinghjhattinghj3850

Dear hattinghjhattinghj3850,

 

Sorry about the delay. The issue has been fixed. You should now be able to access the downloads after clicking on 'Get Your Upgrade'. To verify your account, I have had to reset the password. I'll send you the new password by e-mail shortly.

 

Sorry about the inconvenience.

 

Regards.



Simona Golisciano
New Member
sidbhat
Posts: 1
Registered: ‎03-25-2013
Message 13 of 28 (242 Views)

Re: "Download your upgrade now" not working

03-25-2013 05:01 PM in reply to: TITOPERON4108

Hello,

 

I am having the same issue with my account. What steps can be done to rectify this?

 

Thank you

 

 

 

Customer Service
joane.bonghanoy
Posts: 679
Registered: ‎06-06-2011
Message 14 of 28 (229 Views)

Re: "Download your upgrade now" not working

03-25-2013 06:07 PM in reply to: sidbhat

Hi Sid,

 

Changes were made to your account, please do try logging into Subscription Center and download your software.

 

If you are still unable to do so, please reply back with the following information:

     - Product Name and Version

     - Browser used

     - Screenshot of the error



Joane Bonghanoy
New Member
hattinghjhattinghj3850
Posts: 2
Registered: ‎11-22-2011
Message 15 of 28 (226 Views)

Re: "Download your upgrade now" not working

03-25-2013 10:22 PM in reply to: joane.bonghanoy

Thanks Simona

 

Working again.
:smileyhappy:

New Member
LogosDetailingLLC
Posts: 1
Registered: ‎08-13-2012
Message 16 of 28 (199 Views)

Re: "Download your upgrade now" not working

04-04-2013 07:41 AM in reply to: hattinghjhattinghj3850

Same problem. I'm clicking the Get Your Upgrade button and getting a blank screen. Tried it on multiple browsers and on multiple computers. Thanks for any help you can provide.

Community Manager
philip.s
Posts: 2,401
Registered: ‎09-27-2011
Message 17 of 28 (188 Views)

Re: "Download your upgrade now" not working

04-04-2013 01:50 PM in reply to: LogosDetailingLLC

My apologies for the inconvenience Brian.

I've made a correction to your account which should resolve the blank screen / SFDC looping issue. Please allow at least 15-30 minutes for the changes to become visible on your end. If it doesn't clear it up, please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your password or permission to reset it and I'll troubleshoot accordingly.

 

I also wanted to point out that as a temporary workaround you can also download current release software directly from the corresponding Trials page, and current + previous version software from Matt, our Virtual Assistant.



Philip Schmelzer
New Member
ProvanCAD
Posts: 1
Registered: ‎04-04-2013
Message 18 of 28 (170 Views)

Re: "Download your upgrade now" not working

04-08-2013 12:14 AM in reply to: philip.s

Hello,

 

I have the same problem. Blank page trying to load salesforce.com. Nothing comes up.

I will send you the contractnr. in a PM.

 

Best Regards

Community Manager
camilo.lemos
Posts: 921
Registered: ‎09-28-2011
Message 19 of 28 (161 Views)

Re: "Download your upgrade now" not working

04-08-2013 12:49 AM in reply to: ProvanCAD

Hi ProvanCAD, 

 

Please send the PM with your contract number and password (or a permission to reset it)  to me as my colleague Philip above is not in the office today.

 

Thank you.



Camilo Lemos
Member
miha.santavec
Posts: 4
Registered: ‎03-28-2013
Message 20 of 28 (125 Views)

Re: "Download your upgrade now" not working

04-09-2013 01:26 PM in reply to: philip.s

I have same looping issue when try to access upgrade/download page.

Please help.

 

BR,

Miha

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