What is your OS? And are you using roaming profiles?
Hello,
This other program appears to be using a similar key, or the same key, as the TrueView key. Have you checked to see if there are icon property settings that may point to Trueview? Right-click the icon and check teh properties. Also, have you tried uninstalling Trueview? If you uninstall Trueview does it alleviate the problem? If you install Trueview after, does the issue return? Sometimes all it takes to correct the issue is an uninstall and reinstall.
Thank you for taking part in our community!
David Dembkoski
Product Support Specialist
Autodesk Product Support
I clicked on the Icon, selected properties and changed the windows OS from Windows XP to my OS, Windows 7!
If I uninstall the Trueview program, that solves the problem.
If I re-install, the same situation occurs?
Can I re-install the program over the existing program without
an uninstall? Maybe a re-install would correct the problem?
Thanks for your help
John M.
John,
Hello. Issues like this are all about uninstalling, installing, and reinstalling. My guess is that you will have to try a few things. The products appear to be using similar keys, possibly, or are at least crossing lines somewhere.
You may be able reinstall Trueview through the Add remove programs in the Control Panel. I would give it a try and see if it helps.
Also, it may be worth uninstalling the other program, then installing Trueview first, and the other app second. The ordering of install may help.
Thank you for taking part in our community!
David Dembkoski
Product Support Specialist
Autodesk Product Support