on reinstallation DVD not recognizing uninstall CIVIL 3d 2010

[lvinsel]

I was having problems with my CIVIL 3d 2010 installation so I decided to reinstall it.  I have the DVD's.  I could not get the reinstall to work.  I tried a lot of things and finally used Revo-installer to uninstall it.  I did not do the complete registry deletion.  It was still reading keys after 30,000 so I stopped it and did the "safe" option instead.

I did delete some keys that I found listed on one of the support pages.  I also deleted the autocad folders in Program Files and Common Files folders.

When I put the DVD in, the option to install CIVIL 3d 2010 is grayed-out and a message notes " A newer version is already installed".

Help - Please.

[TravisNave]

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autdoesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

For all other installation problems on Windows XP SP2 or below consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...

[lvinsel]

Thanks - The Microsoft Tool did delete it so that the DVD didn't see a previous install.   It still failed to install, but I'll start another message for that.

Lance