Installation & Licensing

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Member
knelson1230
Posts: 4
Registered: ‎01-12-2011
Message 1 of 6 (528 Views)

maya trial activation

528 Views, 5 Replies
01-17-2011 07:21 AM

I am un able to activate maya because I can not access the request code from maya. I'm supposed to open maya to get those codes but maya won't open from the desktop icon. any solutions?

Product Support
david.lau
Posts: 1,350
Registered: ‎06-18-2008
Message 2 of 6 (506 Views)

Re: maya trial activation

01-17-2011 01:26 PM in reply to: knelson1230

What is the exact error message?  Can you send a screen capture of the problem?



David Lau
Member
knelson1230
Posts: 4
Registered: ‎01-12-2011
Message 3 of 6 (480 Views)

Re: maya trial activation

01-18-2011 08:00 AM in reply to: david.lau

I will obtain it and post it soon as possible.

Member
knelson1230
Posts: 4
Registered: ‎01-12-2011
Message 4 of 6 (460 Views)

Re: maya trial activation

01-19-2011 07:30 AM in reply to: knelson1230

here's the error message...

Product Support
david.lau
Posts: 1,350
Registered: ‎06-18-2008
Message 5 of 6 (452 Views)

Re: maya trial activation

01-19-2011 08:09 AM in reply to: knelson1230

I would uninstall Maya in the Add/Remove Programs and backup then delete the following files and folders:

 

Windows Vista/Windows 7

  1. C:\ProgramData\Autodesk\Adlm
  2. C:\ProgramData\FLEXnet\adskflex_#######_tsf.data

Then re-install Maya.  Also, delete your Maya preferences at:

 

C:\Users\YOUR-USER-NAME\Documents\maya\2011-x64\prefs

 

 



David Lau
Member
knelson1230
Posts: 4
Registered: ‎01-12-2011
Message 6 of 6 (448 Views)

Re: maya trial activation

01-19-2011 08:26 AM in reply to: david.lau

Thanks, I will try it.

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