Installation & Licensing

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Member
knelson1230
Posts: 4
Registered: ‎01-12-2011
Message 1 of 6 (526 Views)

maya trial activation

526 Views, 5 Replies
01-17-2011 07:21 AM

I am un able to activate maya because I can not access the request code from maya. I'm supposed to open maya to get those codes but maya won't open from the desktop icon. any solutions?

Product Support
Posts: 1,311
Registered: ‎06-18-2008
Message 2 of 6 (504 Views)

Re: maya trial activation

01-17-2011 01:26 PM in reply to: knelson1230

What is the exact error message?  Can you send a screen capture of the problem?



David Lau
Member
knelson1230
Posts: 4
Registered: ‎01-12-2011
Message 3 of 6 (478 Views)

Re: maya trial activation

01-18-2011 08:00 AM in reply to: david.lau

I will obtain it and post it soon as possible.

Member
knelson1230
Posts: 4
Registered: ‎01-12-2011
Message 4 of 6 (458 Views)

Re: maya trial activation

01-19-2011 07:30 AM in reply to: knelson1230

here's the error message...

Product Support
Posts: 1,311
Registered: ‎06-18-2008
Message 5 of 6 (450 Views)

Re: maya trial activation

01-19-2011 08:09 AM in reply to: knelson1230

I would uninstall Maya in the Add/Remove Programs and backup then delete the following files and folders:

 

Windows Vista/Windows 7

  1. C:\ProgramData\Autodesk\Adlm
  2. C:\ProgramData\FLEXnet\adskflex_#######_tsf.data

Then re-install Maya.  Also, delete your Maya preferences at:

 

C:\Users\YOUR-USER-NAME\Documents\maya\2011-x64\prefs

 

 



David Lau
Member
knelson1230
Posts: 4
Registered: ‎01-12-2011
Message 6 of 6 (446 Views)

Re: maya trial activation

01-19-2011 08:26 AM in reply to: david.lau

Thanks, I will try it.

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