Installation & Licensing

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New Member
simslayer
Posts: 1
Registered: ‎05-02-2012
Message 1 of 7 (594 Views)
Accepted Solution

maximum number of computers permitted license

594 Views, 6 Replies
05-02-2012 02:44 PM

In regards to my 'Case' It says that I already have the maximum number of activations.

However, I had it activated on my one computer, but the computer crashed and had to be sent away to get fixed. Now that I have my computer back I have no Autodesk Maya. I need everything that I had on it before It crashed, but "You have already activated your product on the maximum number of computers permitted by your license."

 

I just need a reactivation of my licence. Cancel all the old ones you think i have.

Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 2 of 7 (586 Views)

Re: maximum number of computers permitted license

05-02-2012 06:01 PM in reply to: simslayer

Hi simslayer,

 

We would need to manually re-activate your License. Please Private Message me your Serial Number and Request Code.

 

The request code is a series of random digits and letters which will appear on your screen when you begin the activation process. If you are activating the software for the first time, you will have two options: <Run> or <Activate>, please click on <Activate> and you will be able to view the Request Code and enter your serial number and product key.

 

Otherwise please take the following steps:

 

1) From the pull down menu <Help> and click <About>.

2) Click on <Product Information> button at the top right hand corner.

3) Click on <Activate> button.

4) On this page, you will be able to view Product Serial Number and Request Code



Joane Bonghanoy
New Member
sarahorigin3
Posts: 1
Registered: ‎11-05-2012
Message 3 of 7 (490 Views)

Re: maximum number of computers permitted license

11-05-2012 05:16 AM in reply to: simslayer

I have the same problem where my computer crashed (thrid time this year), had to be wiped and all software re-installed but I can't activate my autocad license because it says it has exceeded the ammount of activations. How can I resolve this so I can access my software?

Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 4 of 7 (485 Views)

Re: maximum number of computers permitted license

11-05-2012 05:40 AM in reply to: sarahorigin3

Hi sarahorigin3, 

Can you please send me your serial number via private message here on the forums (click on my screen name camilo.lemos and then on Send this User a Private Message)?

I'll be happy to help you with that issue:smileyhappy:



Camilo Lemos
New Member
excentri
Posts: 2
Registered: ‎06-14-2013
Message 5 of 7 (345 Views)

Re: maximum number of computers permitted license

06-14-2013 01:30 PM in reply to: simslayer

I see there are others with same problem so I use this thread.

My computer crashed and I had to whipe my hard drive with Maya on it. When trying to activate it now on my new system gives me the "Activation Limit Reached.
You have already activated your product on the maximum number of computers permitted by your license."

 

Would be glad to get some help with this.

*Expert Elite*
DarrenP
Posts: 7,158
Registered: ‎09-13-2007
Message 6 of 7 (343 Views)

Re: maximum number of computers permitted license

06-14-2013 01:31 PM in reply to: excentri

You can use the online method to activate your license here:

http://usa.autodesk.com/adsk/servlet/pc/item?id=18424632&siteID=123112

Or you can can call Autodesk Product Registration and Authorization:

1-800-551-1490 > Option 1 (English) > Option 1 > (Stand-alone)

Asia / Pacific: 65.6735.5688
Europe / Middle East / Asia: 41.32.723.9595

You will need to provide your serial number and the request code.

New Member
excentri
Posts: 2
Registered: ‎06-14-2013
Message 7 of 7 (338 Views)

Re: maximum number of computers permitted license

06-14-2013 01:43 PM in reply to: DarrenP

Thank you DarrenP for the very fast reply! I have sent a request to get help activating my license now. :smileyhappy:

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