license recovery from crashed computer

[Anonymous]

Hello, I need help to recover my AutoCAD license because my computer crashed and I need to install the program in another computer. I hope you can help my.

[jessica.t]

Hi Ricardo and welcome to the Community!

I tried looking up your email address in our system but found zero results. If you are a student please create a new account in the Education Community and request another license. If you are sure you have a commercial license, please contact our Activation and Registration department:

1.    Visit http://knowledge.autodesk.com/contactus
2.    Select “Activation & Registration” or “License Management”
3.    Select appropriate subtopics from the pull-down menus
4.    Select “I Still Need Help”  if you need personal assistance

If you have any other questions please let us know. Thank you!