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Member
kwarseck
Posts: 4
Registered: ‎03-30-2012
Message 1 of 9 (1,042 Views)

invalid serial number???

1042 Views, 8 Replies
03-30-2012 10:51 AM

I purchased two copes of AutoCAD LT 2012 last week and tried activating them and was told the serial number was "invalid". 

 

Here is the actual quote from the oh-so-unhelpful customer "service" person's email:

"The copy of software you are trying to register has been terminated or returned to stock."  

 

???

How could it have been "returned to stock" if I have the original disks and the original plastic packaging (which I received still sealed) in my possession? (I sent them pictures)  So, if it wasn't "returned to stock", it must have been "terminated".  Can someone explain to me what Autodesk means by "terminating" software?  I've replied to their unhelpful email to ask for an explanation, but there has been nothing forthcoming.

 

Since I don't have an "Autodesk Account Representative" and my "reseller" was Amazon.com, what does this basically mean

 

 

Edited by
Discussion_Admin

 

 


 


*Expert Elite*
DarrenP
Posts: 7,158
Registered: ‎09-13-2007
Message 2 of 9 (1,039 Views)

Re: invalid serial number???

03-30-2012 11:05 AM in reply to: kwarseck

have you tried contacting Amazon?

this seems to be a common problem with amazon

*Expert Elite*
TravisNave
Posts: 9,936
Registered: ‎01-14-2005
Message 3 of 9 (1,035 Views)

Re: invalid serial number???

03-30-2012 11:14 AM in reply to: kwarseck

Always go with a Value Added Reseller and not a big box store. 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Member
kwarseck
Posts: 4
Registered: ‎03-30-2012
Message 4 of 9 (1,015 Views)

Re: TravisNave answer

03-30-2012 11:55 AM in reply to: TravisNave

Oh that's REALLY helpful.  Why did you waste my time?

Member
kwarseck
Posts: 4
Registered: ‎03-30-2012
Message 5 of 9 (1,007 Views)

Re: invalid serial number???

03-30-2012 11:57 AM in reply to: DarrenP

Thank you, yes I did and they are having me return the software.  It doesn't answer my question, however.  What does "termination " mean?

*Expert Elite*
DarrenP
Posts: 7,158
Registered: ‎09-13-2007
Message 6 of 9 (1,005 Views)

Re: invalid serial number???

03-30-2012 11:58 AM in reply to: kwarseck

it seems autodesk or amazon disabled that serial # for some reason

i would return it and get your money back

that seems shady

*Expert Elite*
TravisNave
Posts: 9,936
Registered: ‎01-14-2005
Message 7 of 9 (1,001 Views)

Re: TravisNave answer

03-30-2012 11:59 AM in reply to: kwarseck

My response is in hope to prevent the next person from making the same mistake.  Lessons learned, my friend.  :smileywink:

 

http://usa.autodesk.com/adsk/servlet/ps/searchform?siteID=123112&id=1088201&proximity=250&proximityU...

 

Good luck!  I hope it all gets resolved for you.

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Member
kwarseck
Posts: 4
Registered: ‎03-30-2012
Message 8 of 9 (999 Views)

Re: invalid serial number???

03-30-2012 12:00 PM in reply to: kwarseck

yes, I thought it was a bit odd myself. 

*Expert Elite*
DarrenP
Posts: 7,158
Registered: ‎09-13-2007
Message 9 of 9 (994 Views)

Re: invalid serial number???

03-30-2012 12:08 PM in reply to: kwarseck

hopefully you get an answer from amazon

it could have been just a mistake on their part who knows

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