I'd start by looking here:
None of this makes any sense. How can I get in touch with support from directly from Autodesk rather than going on a wild goose chase?
There is support called Up and Ready support http://usa.autodesk.com/support-offerings/up-and-r
Thanks for the help!
By your latest post, am I correct with my assumption that you are having issues activating your License? If so, what is the error message?
Otherwise, do reply back with more details so I can help you sort this out.
Yes, both Revit Architecture 2013 and Autocad 2013 were recently installed. Both open for 1 second and automatically close. I only have a serial number and product key and no activation code. I checked my computer it is 64 bit and the installation was for 64 bit