Installation & Licensing

Reply
Active Contributor
thomas4611
Posts: 39
Registered: ‎07-27-2007
Message 1 of 8 (356 Views)

installation of free student software

356 Views, 7 Replies
02-17-2013 04:31 PM
What is the problem I have downloaded 3 products Autocad 2013 and Revit 2013 open and immediately close so they are not usable. Autocad Architecture 2012 gives me a message The security system (softlock license manager) is not functioning or is improperly installed and then it crashes. So none of this software can be used.
Can you help me?
Thank you!
*Expert Elite*
TravisNave
Posts: 9,930
Registered: ‎01-14-2005
Message 2 of 8 (319 Views)

Re: installation of free student software

02-18-2013 07:15 AM in reply to: thomas4611
Active Contributor
thomas4611
Posts: 39
Registered: ‎07-27-2007
Message 3 of 8 (299 Views)

Re: installation of free student software

02-18-2013 05:55 PM in reply to: thomas4611

None of this makes any sense. How can I get in touch with support from directly from Autodesk rather than going on a wild goose chase?

 

 

Thank you!

Active Contributor
drp281
Posts: 39
Registered: ‎02-18-2013
Message 4 of 8 (292 Views)

Re: installation of free student software

02-18-2013 06:40 PM in reply to: thomas4611
you don't since your using free student software
this is all you get
you can call a reseller for support but they will probably charge you for it
Active Contributor
thomas4611
Posts: 39
Registered: ‎07-27-2007
Message 5 of 8 (269 Views)

Re: installation of free student software

02-19-2013 06:15 PM in reply to: thomas4611

There is support called Up and Ready support http://usa.autodesk.com/support-offerings/up-and-ready/ The problem is they say they will give you instructions on how to use Up & Ready support once you activate your product but you cannot activate your product because if you cant open it you cant get an activation code. Any ideas on where to go from here?

Thanks for the help!

Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 6 of 8 (256 Views)

Re: installation of free student software

02-19-2013 06:58 PM in reply to: thomas4611

Hi thomas4611,

 

By your latest post, am I correct with my assumption that you are having issues activating your License? If so, what is the error message?

 

Otherwise, do reply back with more details so I can help you sort this out. 



Joane Bonghanoy
Active Contributor
thomas4611
Posts: 39
Registered: ‎07-27-2007
Message 7 of 8 (245 Views)

Re: installation of free student software

02-20-2013 06:23 AM in reply to: thomas4611

Yes, both Revit Architecture 2013 and Autocad 2013 were recently installed. Both open for 1 second and automatically close. I only have a serial number and product key and no activation code. I checked my computer it is 64 bit and the installation was for 64 bit

Active Contributor
thomas4611
Posts: 39
Registered: ‎07-27-2007
Message 8 of 8 (212 Views)

Re: installation of free student software

02-21-2013 12:28 PM in reply to: joane.bonghanoy

Can you help?

Thank you!

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us

Twitter

Pinterest

Blog

Youtube