I have received my license by email... but when I enter the installer I am unable to enter the product key. The text space provided is only five characters long but the product key is six. Is there another way I can enter my information? Attached is a jpeg of the install screen with my serial number blocked out.
I have been through all the help modules and have no idea what I can do to get past this problem. Any help would be really appreciated.
Welcome to the Community.
Kindly refer to this link for the list of Product Keys of Autodesk 2014 products. All product keys, as shown there, contains only 5 characters. Try that out and see if that will allow you to proceed.