Installation & Licensing

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New Member
twyocum
Posts: 1
Registered: ‎01-22-2014
Message 1 of 2 (76 Views)

install 2014 maya EDU screen error on Mac OS 10.8.5

76 Views, 1 Replies
01-22-2014 11:49 PM

I have received my license by email... but when I enter the installer I am unable to enter the product key. The text space provided is only five characters long but the product key is six. Is there another way I can enter my information? Attached is a jpeg of the install screen with my serial number blocked out.

I have been through all the help modules and have no idea what I can do to get past this problem. Any help would be really appreciated.

-Thanks,

Saiya

Product Support
jeffrey.sin
Posts: 92
Registered: ‎09-29-2011
Message 2 of 2 (63 Views)

Re: install 2014 maya EDU screen error on Mac OS 10.8.5

01-23-2014 12:12 AM in reply to: twyocum

Hi Saiya,

 

Welcome to the Community.

 

Kindly refer to this link for the list of Product Keys of Autodesk 2014 products. All product keys, as shown there, contains only 5 characters. Try that out and see if that will allow you to proceed.

 

Thanks,



Jeffrey Sin

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