Installation & Licensing

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Contributor
michaeltierney
Posts: 16
Registered: ‎01-03-2012
Message 1 of 7 (191 Views)

having trouble downloading building design premium times out

191 Views, 6 Replies
04-02-2013 08:16 AM

where can i get a dvd with buidling design premium?  connection times out and does not complete download.  thanks in advance!

 

 

*Expert Elite*
DarrenP
Posts: 7,187
Registered: ‎09-13-2007
Message 2 of 7 (185 Views)

Re: having trouble downloading building design premium times out

04-02-2013 08:51 AM in reply to: michaeltierney

if your on subscription: How to request product media from Subscription Center

you must be sofftware coordinator or contract manager to do this

Community Manager
philip.s
Posts: 2,393
Registered: ‎09-27-2011
Message 3 of 7 (172 Views)

Re: having trouble downloading building design premium times out

04-02-2013 10:19 AM in reply to: michaeltierney

Hello Michael,

 

As it doesn't appear that you're attached to a subscription containing BDS / for anyone that needs media but is not on subscription, you can request a physical media shipment via the following:

 

How to request Autodesk product media - LINK



Philip Schmelzer
Contributor
michaeltierney
Posts: 16
Registered: ‎01-03-2012
Message 4 of 7 (166 Views)

Re: having trouble downloading building design premium times out

04-02-2013 11:02 AM in reply to: philip.s

Thank you for your response.  I own building design premium for pc which use to be under subscription but have let the subscription lapse.  Probably not the wisest of things!  (I am curretly working at an office that is mac based and has autocad 2013 subscription for each of us hence my post from that account).  my issue is at home the hard drive failed and needed to be replaced.  Software needs to be installed but download repeatedly times out.  I will request media from you link.  Thanks again.

Community Manager
philip.s
Posts: 2,393
Registered: ‎09-27-2011
Message 5 of 7 (162 Views)

Re: having trouble downloading building design premium times out

04-02-2013 11:17 AM in reply to: michaeltierney

My pleasure and just out of curiosity, where were you downloading from and what download method were you using?



Philip Schmelzer
Contributor
michaeltierney
Posts: 16
Registered: ‎01-03-2012
Message 6 of 7 (131 Views)

Re: having trouble downloading building design premium times out

04-03-2013 10:52 AM in reply to: philip.s

I went to the autodesk site, found Building Design Suite Premium 2013 and tried downloading a trial.  I assumed I could plug in my serial number and key.  Came up with a download software (not sure of the name) and I started download there.  Goes for about 10 min then disconnects.  Is there a better place to download from?

Community Manager
philip.s
Posts: 2,393
Registered: ‎09-27-2011
Message 7 of 7 (116 Views)

Re: having trouble downloading building design premium times out

04-03-2013 04:46 PM in reply to: michaeltierney

Another alternative would be to download directly from Matt, our Virtual Assistant. 

 

Check out this AutodeskHelp blog post for more info on how to access Matt.



Philip Schmelzer

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