I had the same problem in not installing all the programs, I believe I had different softwares that weren't installed propertly but the Autodesk 2013 didn't install properly. I got some advice from tech support to uninstall the software from the computer and then create a separate user account and then install program in that new account after uninstalling from other account. Turn off the antivirus program off. I have been unsuccessful at uninstalling it from my computer. I have tried to unistall the two programs: Autodesk 3ds Max Design 2013 64-bit and Autodesk Sync(only two programs on my computer) but have been unsuccessful. The Autodesk 3ds does nothing when I click on Uninstall/Repair. The Autodesk Sync brings up "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor." I'm afraid that if I try to repair it will use up the 2nd installation leaving me with nothing. I'm afraid if I try to install before I uninstall from other account will not work.
I have tried to reach Tech Support again but apparently Tech Support doesn't come with the purchase of the software installation, only when purchase a subscription do you get Tech Support. I don't understand how I was able to get Tech Support the first time, unless it wasn't Tech Support. I think that is rather stupid and greedy on Autodesk's part and not providing 24/7 Tech Support only Monday-Friday from 9am-5pm MST.
Please let me know if you have any success in finding the solution because I need this software up and running in a week for school.
Janet
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