I am trying to install AutoCAD 2014 or AutoCAD 2013 for that matter. As soon as the installer is initializing I get and error message come up that the autocad installer terminated due to an unexpected error. I have submitted many reports to Autodesk however, I have still not had any reponse.
In addtion to this I have managed to successfully install Revit 2014, which to me suggests there might be problem with th installer of AutoCAD 2014.
I am ruuning a PC with WIndows 7 SP1 64bit. I would appreciate it somebody could help me in resolving this issue.
Solved! Go to Solution.
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Are you able to get the installation going under Diagnostic Mode?
Please download AutoCAD 2013 or 2014 from our Virtual Agent (Matt), just to be sure we eliminate installer issues.
** Select [Downloading and Installation] --> [Software Download Links] --> [I need to redownload my product]
I have downloaded the the installation file form the Virtual Agent and I still have the problem. See a screen shot of the error I am geting.
I will try to install it in diagnostic mode.
Hello. Error reports are not submissions for assistance, they are automated submissions that are aggregated for development purposes. In some situations, if the system can identify a fix for a specific issue it will send an automated response, but this type of error submitted from a crash is not a direct submission for assistance.
Your issue specifically, is a crash during the early phase of the installer. It sounds as though you probably have a good download at this stage. So it makes me wonder what is on the system that could be in conflict.
You should first make sure to have Antivirus turned off completely- and open the Task manager to ensure it is off.
I would clean the TEMP directory.
If this doesn’t help, change your TEMP directory
After your test, use the copied paths in the new text file to return the variables to normal.
It is possible there is a conflict in Internet Explorer 10, if you have it installed:
The MSI installer may need to be started or registered:
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I have tried the possible solutions from Aaron about trying to install it diagnostic mode which unfortunately has not been successful.
David: I also tried your solution, but unfortunately it was not successful and have had the same results.
The funny thing is that I have managed to the install Revit 2014 and 3d Max design whitout any problems after having been trying to install AUtocad 2014 for some time.
One thing I many have not mentioned is that I had a trial version of AutoCAD 2013 installed. I had uninstalled this so that I could install AutoCAD 2014. However after experiencing the problem in trying ot install AutpCAD 2014, I have the same problem when trying to install AutoCAD 2013 as well.
Thank you for your reponses so far, but i have not been successful as yet.
I have tried the microsoft fix it and I am still getting the same error.
See attached picture to give a bit more information.
Looking into the crash report it seem that the calls to direct 3D (D3D11) from the hardware check is crashing and bringing the setup.exe to a halt. My guess is that this would be related to video card or video drivers. Have you confirmed you are running the latest available video driver from the card manufacturer?
Yes I can confirm I am running the latest drivers from the manufacturer.
The graphics card I am using is an ASUS AMD RADEON EAH6950 DCII/2DI4S/2GD5.
I am still lost as to why this is crashing.
Perhaps there is another video related driver on the system causing an issue. Can you check your programs and features control panel and see if there is a program listed called "displaylink core software"? It has been known to cause a conflict with autodesk installers and products. If you find it try removing it or updating it to the latest version from the displaylink website. http://www.displaylink.com/
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