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jboyd2107
Posts: 4
Registered: ‎10-30-2013
Message 1 of 6 (299 Views)

error installing AutoCAD 2013

299 Views, 5 Replies
10-30-2013 01:29 PM

Hi,

 

I'm a student and I am having trouble installing autocad 2013. In particular, I am unsure how to resolve the repeating failure of directx runtime during installation. Also, during installation an error box appears detailing the failure of FNP_Act_Installer.dll 3: 5. I have tried multiple sollutions listed online for both the issues above to no resolve. I have also, among other things, tried installation during diagnostic mode on my computer. I am operating on Windows 7 Home Edition, 32-bit. Please help. Attached is the most current setup log.

Member
jboyd2107
Posts: 4
Registered: ‎10-30-2013
Message 2 of 6 (278 Views)

Re: error installing AutoCAD 2013

10-30-2013 07:21 PM in reply to: jboyd2107
bump
Product Support
dembkod
Posts: 503
Registered: ‎05-26-2010
Message 3 of 6 (259 Views)

Re: error installing AutoCAD 2013

10-31-2013 08:09 AM in reply to: jboyd2107

jboyd2107 ,

 

Hello. If you look at the log file in your temp directory- open it and search on the word “failed”.

 

You may see this connected to particular prerequisites. If you see this, I would target those programs and uninstall them before I ran my next installation.

 

Also, run the MSFixit utility to try and uninstall. Also turn off your Antivirus and login as an admin before you install.

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall\

 

Thank you for taking part in our community!



David Dembkoski
Member
jboyd2107
Posts: 4
Registered: ‎10-30-2013
Message 4 of 6 (251 Views)

Re: error installing AutoCAD 2013

10-31-2013 09:02 AM in reply to: jboyd2107

OK. I've looked through the install log in the temp folder and found that the only instance of "failed" during the installation occurs when the program attempts to load the "FNP_ACT_InstallerCA.dll 3: 5" file. I have also turned off all ant-virus software and run the install as an administrator. What should I do to overcome this particular installation error?

Member
jboyd2107
Posts: 4
Registered: ‎10-30-2013
Message 5 of 6 (242 Views)

Re: error installing AutoCAD 2013

10-31-2013 06:48 PM in reply to: dembkod

bump

Product Support
frederic.bernabo
Posts: 9
Registered: ‎10-24-2012
Message 6 of 6 (228 Views)

Re: error installing AutoCAD 2013

11-01-2013 03:29 AM in reply to: jboyd2107

Hi,

 

Here is a technical article with the most common 1603 error

 

http://usa.autodesk.com/getdoc/id=TS22132908

 

You might having a look.

 

Keep in mind when installing your Autodesk product to turn off UAC

 

http://support.microsoft.com/kb/975787

and disable your antivirus, check the processes with your task manager to be sure it's really disabled.

 

Thank you for taking part in our community!

Frederic



Frédéric Bernabo

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