Installation & Licensing

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New Member
mvanwagn
Posts: 1
Registered: ‎08-11-2012
Message 1 of 14 (967 Views)

download center page not working

967 Views, 13 Replies
08-11-2012 07:21 AM

When I click to download a product from the Download Center (Education Community) it asks for my login information but then it puts me right back to the Download Center (doesn't continue to next page).  

Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 2 of 14 (935 Views)

Re: download center page not working

08-11-2012 10:20 AM in reply to: mvanwagn

We greatly apologize for the inconvenience as the Education Community download page is currently unavailable. With that being said, you can still download and receive an educational license from the Autodesk Students Facebook page, or download the software as a trial which would act more so as a temporary workaround. 

 

Thank you very much for your patience.



Philip Schmelzer
New Member
michaelbeck7
Posts: 1
Registered: ‎08-11-2012
Message 3 of 14 (854 Views)

Re: download center page not working

08-11-2012 06:15 PM in reply to: mvanwagn

When will the download center be operational?

Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 4 of 14 (851 Views)

Re: download center page not working

08-11-2012 06:25 PM in reply to: michaelbeck7

Hi michaelbeck7,

 

No update yet on when access will be restored, but feel free to randomly check out this posting for updates. Did you try the workarounds outlined in my above post (Facebook page or trial download)?



Philip Schmelzer
New Member
crocapaw
Posts: 1
Registered: ‎08-13-2012
Message 5 of 14 (649 Views)

Re: download center page not working

08-13-2012 09:27 AM in reply to: mvanwagn

Download page is up and running. Thanks!

Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 6 of 14 (645 Views)

Re: download center page not working

08-13-2012 09:43 AM in reply to: mvanwagn

Hi crocapaw,

 

The page has been partially restored, however we are still working on a couple issues (namely with the license generation). For the mean time, please utilize the afore mentioned workaround options.



Philip Schmelzer
Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 7 of 14 (637 Views)

Re: download center page not working

08-13-2012 10:48 AM in reply to: philip.s

Closing the loop with a status update that full access has been restored to the Education Community download page. Please let us know if you experience any further issues.



Philip Schmelzer
New Member
airodrim
Posts: 2
Registered: ‎08-29-2012
Message 8 of 14 (609 Views)

Re: download center page not working

08-30-2012 12:06 AM in reply to: philip.s

Hello,


I am experimenting some problems to download the "Autodesk 3ds Max 2012 (English) 32/64-Bit" but I don't know if it has any relation with the issue commented in this thread. The thing is that, I success in going to the page with the serial and the download button, but when I start the download it fails, I mean, the download starts correctly but after a couple of minutes it ends without reason. Some months ago I downloaded the 2011 version without  any problem. Any hint?

 

thanks,

 

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 9 of 14 (603 Views)

Re: download center page not working

08-30-2012 01:12 AM in reply to: airodrim

Hi airodrim:

 

We apologize for the inconvenience. If you are downloading the product from Subscription Center, please be informed that we are currently fixing our Subscription Download Page. However, rest assured that we are looking into this matter. We will post an update here as soon as possible.

 

Thank you for your patience.

 

Best Regards,

 



Arlin Bibat
Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 10 of 14 (591 Views)

Re: download center page not working

08-30-2012 01:48 PM in reply to: arlinpega.bibat

Hi airodrim,

 

We are currently resolving an issue that affects previous version download availability (2012, 2011, 2010), which likely explains why the download stoped unexpectedly. As all of the 2012 downloads have been restored, do you mind logging into the Educvation Community and trying again?



Philip Schmelzer

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