Installation & Licensing

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Member
john.moyik
Posts: 4
Registered: ‎07-25-2007
Message 1 of 7 (395 Views)

directx runtime install hang up on Design Suite Premium 2014

395 Views, 6 Replies
01-02-2014 09:29 AM

Installing the Suite, Network Version, from a Product USB Stick.  I have successfully installed the program(s) on 5 "identical" machines (Win7 Pro, 64bit) although they are already deployed and in use by differnet users.  This last installation is hanging up at the DirectX Runtime install.  Bar goes all the way across but keeps processing and doesn't move on.  I can't Cancel the install, have to use Task Manager to end it.  Any thoughts? 

Product Support
asburyj
Posts: 437
Registered: ‎08-26-2008
Message 2 of 7 (390 Views)

Re: directx runtime install hang up on Design Suite Premium 2014

01-02-2014 09:44 AM in reply to: john.moyik

Have you tried manually updating directx on that system from the Microsoft website?

 

http://www.microsoft.com/en-us/download/details.aspx?id=35

 

You may also want to ensure that the system in question and the working systems all are running the same video driver. 



Jeffry Asbury
Member
john.moyik
Posts: 4
Registered: ‎07-25-2007
Message 3 of 7 (384 Views)

Re: directx runtime install hang up on Design Suite Premium 2014

01-02-2014 09:53 AM in reply to: asburyj

Thanks, I'll try directly updated DirectX from the MS site.

 

All the machines were configured with and use the same monitors so all video profiles should be the same (I'll double check).  Once the users get ahold of the machine I don't have control over what they install additionally or change especially this one as it's an Executive's who considers himself tech savvy.

New Member
lichong.castro
Posts: 1
Registered: ‎09-28-2011
Message 4 of 7 (131 Views)

Re: directx runtime install hang up on Design Suite Premium 2014

06-17-2014 04:28 PM in reply to: asburyj

I have same issue on Autocad 2014!!!

What can i do?

New Member
leandro_b_fernandes
Posts: 2
Registered: ‎07-15-2014
Message 5 of 7 (54 Views)

Re: directx runtime install hang up on Design Suite Premium 2014

07-16-2014 07:10 AM in reply to: lichong.castro
I had the same problem with Autocad 2014. so I stoped the installation and tried again. after that my installation went on. But when i was opening the program it had some problem and didn't open. did you solve your problem? what did you do?
Product Support
asburyj
Posts: 437
Registered: ‎08-26-2008
Message 6 of 7 (48 Views)

Re: directx runtime install hang up on Design Suite Premium 2014

07-16-2014 08:32 AM in reply to: leandro_b_fernandes

What is the error message or screen that you are getting when you launch?



Jeffry Asbury
New Member
leandro_b_fernandes
Posts: 2
Registered: ‎07-15-2014
Message 7 of 7 (44 Views)

Re: directx runtime install hang up on Design Suite Premium 2014

07-16-2014 08:43 AM in reply to: asburyj
The message is: FATAL ERRO: Unhandled Access Violation Reading 0x0020 Exception at 5728f0d8h.

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