Installation & Licensing

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*Wheat, Chuck
Message 1 of 16 (133 Views)

client wants local authorization

133 Views, 15 Replies
02-22-2000 06:30 AM
Hi -

A while back I was working on an NT network with network A2K. One Win95
client had previously had a single-user installation. Even after uninstall,
when I installed the network version from the deployment location on the
server this client demanded a single-user authcode -- it wouldn't grab a
license from the server. I took a heavy-handed approach to the problem --
after uninstalling and deleting the program folder, I started deleting other
files that appeared related to acad and I whacked out all registry keys
relating to acad. No luck -- it still wanted to be single-user. The
machine got rebuilt and now it's okay.

I've been wondering if this is a known issue and if there is a simpler
solution.

--
~ ~ ~ ~ ~ ~ ~ ~
Chuck Wheat
cwheat233@yahoo.com
Denver, Colorado, USA
~ ~ ~ ~ ~ ~ ~ ~
*Nehls, Kevin
Message 2 of 16 (133 Views)

Re: client wants local authorization

02-22-2000 08:27 AM in reply to: *Wheat, Chuck
Sounds like the same problem that I ran into trying to run the 30 trial
version after I formatted my hard drive. I eventually had to get a utility
from my hard drive manufacturer that writes zeros to every sector on the
hard drive. I figure that the programmers at Autodesk are writting some
file to some sector on the hard drive. I thought that this was only on the
trial version, but it looks like it is also on the Full version as well.
--
Kevin Nehls
for reply remove -ns-

Chuck Wheat wrote in article
<88u6hg$3k13@adesknews2.autodesk.com>...
> Hi -
>
> A while back I was working on an NT network with network A2K. One Win95
> client had previously had a single-user installation. Even after
uninstall,
> when I installed the network version from the deployment location on the
> server this client demanded a single-user authcode -- it wouldn't grab a
> license from the server. I took a heavy-handed approach to the problem
--
> after uninstalling and deleting the program folder, I started deleting
other
> files that appeared related to acad and I whacked out all registry keys
> relating to acad. No luck -- it still wanted to be single-user. The
> machine got rebuilt and now it's okay.
>
> I've been wondering if this is a known issue and if there is a simpler
> solution.
>
> --
> ~ ~ ~ ~ ~ ~ ~ ~
> Chuck Wheat
> cwheat233@yahoo.com
> Denver, Colorado, USA
> ~ ~ ~ ~ ~ ~ ~ ~
>
>
>
*Anderson, Kenneth
Message 3 of 16 (133 Views)

Re: client wants local authorization

02-22-2000 11:22 AM in reply to: *Wheat, Chuck
It is nice to know that I am not loosing my mind!!! I was beginning to
think that I was the only person on the planet with this problem!
I have had the exact same problem. WHAT IS GOING ON HERE?

I have wasted many hours (and now $'s) on this, with no solution. People
look at me like I am CRAZY when I tell them what is going on. I have even
enlisted paid help from Avatech solutions (My AutoDESK dealer) and he has
been NO help.

I have been over and over this, and have two machines with the same
problem!

I cant afford to rebuild the machines. It would take a day just to
re-format and re-install everything!!!
can someone please help me! I understand the need for Autodesk to secure
their software installation, and I respect that, but someone out there must
have the solution for a legitimate paying customer!

We are in a crisis here!!! I am desperate for help here! I am beginning
to look incompetent in the eyes of my boss. I pride myself in being able
to resolve issues without outside help, but this one has me on the ropes!

I have been trying to install networked AutoCAD on these machines for two
MONTHS now! My boss has lost some confidence in my abilities as a CAD
Manager, over this one little issue! He is FURIOUS over me billing time
(about 20 hrs now!) to the office operating budget, and now having to bring
in an outside consultant, who has been NO help.
K.

Chuck Wheat wrote in article
<88u6hg$3k13@adesknews2.autodesk.com>...
Hi -

A while back I was working on an NT network with network A2K. One Win95
client had previously had a single-user installation. Even after
uninstall,
when I installed the network version from the deployment location on the
server this client demanded a single-user authcode -- it wouldn't grab a
license from the server. I took a heavy-handed approach to the problem --
after uninstalling and deleting the program folder, I started deleting
other
files that appeared related to acad and I whacked out all registry keys
relating to acad. No luck -- it still wanted to be single-user. The
machine got rebuilt and now it's okay.

I've been wondering if this is a known issue and if there is a simpler
solution.

--
~ ~ ~ ~ ~ ~ ~ ~
Chuck Wheat
cwheat233@yahoo.com
Denver, Colorado, USA
~ ~ ~ ~ ~ ~ ~ ~
*Nehls, Kevin
Message 4 of 16 (133 Views)

Re:

02-22-2000 11:32 AM in reply to: *Wheat, Chuck
I don't know about the "Full" version of AutoCAD but here is what I had to
do with the trial version. And it probably isn't the solution that you are
looking for.

1) Re-formatting and re-installing did not work (this led me to beleieve
that Autodesk place some file somewhere on the hard drive, not in the
registry)
2) Download a program from your hard drive manufacturer to "write zeros" to
every sector on the hard drive (I know Western Digital, Quantum, and IBM
have such utilities). This took 1 hour for an 8 GB drive, plus the
formatting, plus the re-installing.

Unfortunately it is too late to create an image and use that to quickly
"re-install" the OS and all of the programs. However, if the hardware is
the same in all of the machines this is one thing that I would definetly
do. Create an image after the OS and all apps (except for AutoCAD) are
installed. Down the road this can save A LOT of time.

I hope that this help. Also, since you've already spent 2 months on this
what is another 4-5 hours (that is all it should take to rebuild the
machines as I have described). Maybe Chuck has a better solution.

Have fun. I don't envy you here. :smileyhappy:
--
Kevin Nehls
for reply remove -ns-

Kenneth Anderson wrote in article
<01bf7d6a$2c2c7660$08844f98@fdc_bond>...
> It is nice to know that I am not loosing my mind!!! I was beginning to
> think that I was the only person on the planet with this problem!
> I have had the exact same problem. WHAT IS GOING ON HERE?

(snip)
*Wheat, Chuck
Message 5 of 16 (133 Views)

Re:

02-22-2000 07:46 PM in reply to: *Wheat, Chuck
It's hard to believe that the security erase was necessary. When you
reformatted, did you delete and recreate the partition(s)? I wasn't
involved in rebuilding that problem machine, so I can't tell you what it
took -- but when I was informed that it had been done, there were no war
stories to go along with it, just a report that it worked.

Having said that, I've had the following experience: install NT4 Server,
repartition, reformat and install NT4 Workstation, and both appear on the
boot menu! How did the machine remember that Server had been on it?
Probable answer: the Master Boot Record. Since then I've learned that
fdisk has a /mbr switch. I've wondered whether running fdisk /mbr before
installing Workstation would have wiped out all traces of Server, but I
didn't want to spend another day reinstalling just to find out! It's just a
curiosity anyway-- that issue is easily fixed by editing boot.ini.

So now, any time I'm going to reformat, I also repartition and execute fdisk
/mbr. Why not -- it only takes a few extra minutes.

But back to our immediate subject: why in the world are such extreme
measures necessary?

--
~ ~ ~ ~ ~ ~ ~ ~
Chuck Wheat
cwheat233@yahoo.com
Denver, Colorado, USA
~ ~ ~ ~ ~ ~ ~ ~
*Nehls, Kevin
Message 6 of 16 (133 Views)

Re:

02-23-2000 08:42 AM in reply to: *Wheat, Chuck
I did all of that. Deleted partitions, fdisk /mbr, recreated partitions,
reformatted, reinstalled (over and over). None of this worked with trying
to get the trial version to run. That is when I did the "security erase".

Why did I go this far just to get the trial version to run.

1) I wanted my full 30 days.
2) Once I saw that a reformat didn't work, I tried everything else
(deleting partitions, fdisk mbr........) and finally wrote zeros. I was
determined to find out where (or how) AutoCAD "remembered" how it had been
installed before.

I also performed another test that I ran to see if AutoCAD (trial version)
was writting to the MBR. I saved the MBR (I was using Win98 as on OS)
using a utility that I found (can't remember the name or creator right now)
in it's clean state (nothing on the disk, after writting zeros and
repartitioning). I also did this with the CMOS (just to see). Then I
installed Win98 and checked to see if there was a difference with the old
MBR and the new MBR (there was, no surprise) and saved the new MBR. Now I
installed AutoCAD and check the existing MBR with the last one saved, there
was no difference, thus leading me to believe that AutoCAD (trial version
atleast) does not write anything to the MBR. I checked the CMOS each time
that I checked the MBR, there was never a change to that (no surprise
either).

This is how it was for the trial version. The "full" version might be
different and it may place its information in the MBR.

About the NT MBR thing I just might play with that sometime to see how it
works. I just have to find a utility that will save an NT MBR (the one I
have says that it won't work with NT boot records).

I hope this clears things up. If you have any other questions please let
me know.
--
Kevin Nehls
for reply remove -ns-

Chuck Wheat wrote in article
<88vl5p$7t625@adesknews2.autodesk.com>...
> It's hard to believe that the security erase was necessary. When you
> reformatted, did you delete and recreate the partition(s)? I wasn't
> involved in rebuilding that problem machine, so I can't tell you what it
> took -- but when I was informed that it had been done, there were no war
> stories to go along with it, just a report that it worked.
(snip)
*Wheat, Chuck
Message 7 of 16 (133 Views)

Re:

02-23-2000 09:45 AM in reply to: *Wheat, Chuck
> (deleting partitions, fdisk mbr........) and finally wrote zeros. I was
> determined to find out where (or how) AutoCAD "remembered" how it had been
> installed before.
>

I can relate to that . That's why I spent time looking for files or
registry keys that might be doing it. The whole time, I was pretty sure I
would end up recommending that the machine be wiped and rebuilt.

Now I just wish someone would explain this fully or at least tell us the
easy way around the problem.
--
~ ~ ~ ~ ~ ~ ~ ~
Chuck Wheat
cwheat233@yahoo.com
Denver, Colorado, USA
~ ~ ~ ~ ~ ~ ~ ~
*Anderson, Kenneth
Message 8 of 16 (133 Views)

Re: client wants local authorization

02-25-2000 10:15 AM in reply to: *Wheat, Chuck
Kevin, you were right,
The only way to get rid of the "hidden" Authorization Code Wizard hook from
a previous non-networked installation of AutoCAD 2000 was the low level
format. For SCSI disks you MUST use a low level format utility from the
SCSI interface card vendor.

For a single NT workstation, it took me 5 hrs. and 17 re-boots later (to
re-install and update all of the applications and OS), ONE of the two
machines is newly configured, and it works great! This was very
frustrating. I still have another machine to deal with! This is on top of
the many hours spent trying to figure out simpler solutions. (Anything to
avoid re-building a machine from scratch)

What a nightmare! My boss is about to fire me over this issue, because of
time that I have spent on it (upwards of 30 hrs now). He has now lost
confidence in my abilities(I was beginning to myself), and now thinks that
I am incompetent.

No thanks to the people at Autodesk. They acted like I was crazy, and some
kinda pirate/warez person. They insisted that there was NO WAY that the
Authorization code wizard could continue to come up after an
un-installation. You should have seen the rude reply to an earlier posting
in this newsgroup that I received from an Autodesk person on 1/28/00 titled
"cant get rid of Authorization Code Wizard on client network installation!"
(I cant find the reply now). You spend THOUSANDS on software, are VERY
active in newsgroups, even pay another dealer a $60 incident fee to find
the solution, and not only do you get NO service, but you are treated
poorly as well.

Thanks Kevin Nehls! You were the only one that bothered to come up with
the solution for me (even thought is was the last resort solution that I
was trying to avoid)!

K.
*Wheat, Chuck
Message 9 of 16 (133 Views)

Re:

02-25-2000 10:58 AM in reply to: *Wheat, Chuck
New hard drive would have been cheaper and quicker, eh?

--
= = = = = = = = = = = = = = = = =
"Guaranteed not to rust, bust, collect dust, rip,
ravel, sling gravel, or stink in the summertime."
= = = = = = = = = = = = = = = = =
Chuck Wheat cwheat233@yahoo.com
= = = = = = = = = = = = = = = = =
*Ahava, Petri
Message 10 of 16 (133 Views)

Re:

02-26-2000 12:17 AM in reply to: *Wheat, Chuck
Not having any "try-out"-version available here in Finland, this is only
a comment on this thread without any handson.experience;

Why has this thread gone on for almost a week without any interference -
or help from Autodesk?

?????? Petri

Chuck Wheat wrote:

> New hard drive would have been cheaper and quicker, eh?
>
> --
> = = = = = = = = = = = = = = = = =
> "Guaranteed not to rust, bust, collect dust, rip,
> ravel, sling gravel, or stink in the summertime."
> = = = = = = = = = = = = = = = = =
> Chuck Wheat cwheat233@yahoo.com
> = = = = = = = = = = = = = = = = =

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