Kenny,
If you are rebuilding machines i.e. reinstalling the O.S from the ground up
you need to follow the following solution. If you do not then you will
receive errors. Fundamentally the \C_DILLA folder must be backed up and
restored as well as the license being exported. You must not run the product
once the backup has taken place.
http://support.autodesk.com/getdoc.asp?id=TS70712
Can you confirm what country you are in and where you first tried to get
support from.
Thanks,
--
Simon Gillis
Autodesk Professional Services
"unbreakable" wrote in message
news:1DCF67E695439D27DEDACB526946B663@in.WebX.maYIadrTaRb...
> Dear Sirs,
>
>
>
> I am a technician that formatted a computer that had AutoDesk
Architectural
> Desktop 3 installed and then I installed windows XP instead of windows
98.
> This computer is part of a small network with 4 computers. Eatch one had
> arch desktop installed and the lisence was transfered from one to the
other.
> This license is a portable license that we transferred from one pc to
> another using a diskette.
> So before I formatted the computer I transferred the license to another
> computer. ( I did this since It was logical to not loose the lisence)
> After I formatted the PC and installed XP & Arch. Desktop, (and installed
> the cdilla update from the proper site) I tried to transfer the license
from
> the other machine back to the XP machine.
> HOWEVER, it would not let me! It said that it had an error 4 and need
> additional authorization. From the license manager I saw that it said
> something about a STATUS BROKEN.
> No machine could have run Desktop. SO I sent for an additiona
authorization
> code, and the formated machine finally ran Arch. Desktop
> Now, I unistalled and reinstalled arch desktop on one other machine ( I
also
> uninstalled and deleted the cdilla), then I tried to transfer the
> authorization code to that machine.
> BUT THE SAME THING HAPPENED! It would not take the lisence from the
working
> machine. Again the lisence was exported and so I needed a NEW one!
> Again I asked for a new authorization.
>
> They sent me one. Now the situation is this:
>
> One machine is working (the XP machine that I have formated) The others
have
> Arch Desktop installed but I cannot import becuase they will keep
destroying
> the auth codes!
> What do I have to do? Dont tell me to format all the computers just for
> this! lol
>
> Autodesk support in my country says that only autodesk base can help me,
> Autodesk base does not reply to my email.... argggg
>
> Any help would be great!
>
>
>
> thanks in advance
>
> -kenny
>
> Dear Sirs,
>
>
>
> I am a technician that formatted a computer that had AutoDesk
Architectural
> Desktop 3 installed and then I installed windows XP instead of windows
98.
> This computer is part of a small network with 4 computers. Eatch one had
> arch desktop installed and the lisence was transfered from one to the
other.
> This license is a portable license that we transferred from one pc to
> another using a diskette.
> So before I formatted the computer I transferred the license to another
> computer. ( I did this since It was logical to not loose the lisence)
> After I formatted the PC and installed XP & Arch. Desktop, (and installed
> the cdilla update from the proper site) I tried to transfer the license
from
> the other machine back to the XP machine.
> HOWEVER, it would not let me! It said that it had an error 4 and need
> additional authorization. From the license manager I saw that it said
> something about a STATUS BROKEN.
> No machine could have run Desktop. SO I sent for an additiona
authorization
> code, and the formated machine finally ran Arch. Desktop
> Now, I unistalled and reinstalled arch desktop on one other machine ( I
also
> uninstalled and deleted the cdilla), then I tried to transfer the
> authorization code to that machine.
> BUT THE SAME THING HAPPENED! It would not take the lisence from the
working
> machine. Again the lisence was exported and so I needed a NEW one!
> Again I asked for a new authorization.
>
> They sent me one. Now the situation is this:
>
> One machine is working (the XP machine that I have formated) The others
have
> Arch Desktop installed but I cannot import becuase they will keep
destroying
> the auth codes!
> What do I have to do? Dont tell me to format all the computers just for
> this! lol
>
> Autodesk support in my country says that only autodesk base can help me,
> Autodesk base does not reply to my email.... argggg
>
> Any help would be great!
>
>
>
> thanks in advance
>
> -kenny
>
>
