cant' install 3dsmax 2014

[caffeinedesign]

good morning, i've a big problem installing 3dsmax 2014, setup stops almost at the beginning, right after directx runtime installation.

i've downloaded 3dsmax with your download manage, so i think there aren't corrupted files...

log says this

2014/1/23:11:36:43 Andrea BESTIOLINA === Setup started on BESTIOLINA by Andrea ===
2014/1/23:11:36:43 Andrea BESTIOLINA Path_Length: 151
2014/1/23:11:36:43 Andrea BESTIOLINA Current Directory C:\Users\Andrea\AppData\Local\Temp\_AI4B7F.tmp
2014/1/23:11:36:43 Andrea BESTIOLINA Launch
2014/1/23:11:36:45 Andrea BESTIOLINA PageOpen LaunchDialog
2014/1/23:11:36:49 Andrea BESTIOLINA PageOpen LicenseDialog
2014/1/23:11:36:49 Andrea BESTIOLINA PageOpen ProductSelectionDialog2
2014/1/23:11:36:55 Andrea BESTIOLINA PageOpen LicenseDialog
2014/1/23:11:36:55 Andrea BESTIOLINA PageOpen LaunchDialog
2014/1/23:11:36:58 Andrea BESTIOLINA PageOpen BeginDeploymentDialog
2014/1/23:11:36:58 Andrea BESTIOLINA CBeginDeploymentDialog::OnInitDialog reads PATH_LENGTH: 151
2014/1/23:11:37:09 Andrea BESTIOLINA PageOpen LaunchDialog
2014/1/23:11:37:14 Andrea BESTIOLINA PageOpen LicenseDialog
2014/1/23:11:37:18 Andrea BESTIOLINA PageOpen ProductInfoDialog
2014/1/23:11:37:35 Andrea BESTIOLINA PageOpen ProductSelectionDialog2
2014/1/23:11:38:05 Andrea BESTIOLINA PageOpen FullProgressDialog
2014/1/23:11:38:05 Andrea BESTIOLINA Installing DirectX® Runtime: "D:\Autodesk\Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_dlm\3rdParty\DirectX\DXSETUP.exe" /silent
2014/1/23:11:38:59 Andrea BESTIOLINA Install DirectX® Runtime Succeeded
2014/1/23:11:38:59 Andrea BESTIOLINA Installing Autodesk® Material Library 2014: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds Max 2014" SETUP_PACKAGECODE={8E850B3E-B21A-4780-0064-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="Microsoft Visual C++ 2008 SP1 Redistributable (x86),;;;" ADSK_SOURCE_ROOT="D:\Autodesk\Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2014/1/23:11:38:59 Andrea BESTIOLINA Install Autodesk® Material Library 2014 Failed Installation aborted, Result=2
2014/1/23:11:38:59 Andrea BESTIOLINA Rollback DirectX® Runtime Failed Failure is ignored, Result=1619

i've tried disabling UAC

i've tried to manual install directx runtime

i've tried to install with the 3dsmax MSI file, wich says "i can't find 3dsmax.msi file" or cannot access it (the same i started setup with)

license is valid i think, is the education license i subscribed for

the setup folder is in a different partition than destination folder, can this be a problem?

[asburyj]

Hello and welcome to the forum,

It appears the material library is failing to install

" Andrea BESTIOLINA Install Autodesk® Material Library 2014 Failed Installation aborted, Result=2"

As a test can you try running the Material library installer manually and let us know what errors you see if they come up

In your case you can find the installer in D:\Autodesk\Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_dlm\content\ADSKMaterials\2014\CM

Run the MSI file called Materiallibrary2014.msi and go through the prompts to install. If that works try the whole product install again. 

[caffeinedesign]

same response as i try to install 3dsmax from the msi

[asburyj]

So something is blocking the install MSI, could be an ativirus so I would disable that first. If you still get the error I would try copying the folder down to you hard C:\ drive and see if perhaps something is blocking install MSI's from running off your D:\ drive

[caffeinedesign]

thanks, that did the trick... didn't know that position of downloaded folder could change anything