Installation & Licensing

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Member
joblake326
Posts: 3
Registered: ‎03-12-2013
Message 1 of 4 (156 Views)
Accepted Solution

can't find rental license 3ds max

156 Views, 3 Replies
11-06-2013 09:22 AM

I had the trial version and it expired.  I just bought the rental, downloaded it and installed it.  Tried to run but it comes up with "trial has expired".  I cannot find anything in my account that gives me any kind of license or key.  I give up!

Thanks

Community Manager
philip.s
Posts: 2,226
Registered: ‎09-27-2011
Message 2 of 4 (149 Views)

Re: can't find rental license 3ds max

11-06-2013 09:39 AM in reply to: joblake326

We've got you covered John!

Check out the following How to find your serial number and product key in your Autodesk Account solution for a detailed walkthrough.

Specifically:

1 | Log into your Autodesk Account and click the Accounts tab. From the Products & Services section, click Download Products.

2 | On the Software Downloads page, click the Version of the product you need your serial number and product key for.

3 | Click the Serial Numbers tab and your serial number and product key will appear in the first two columns.

Here to help if additional clarification is needed, otherwise please accept as a solution so that others can benefit from this information.



Philip Schmelzer
Member
joblake326
Posts: 3
Registered: ‎03-12-2013
Message 3 of 4 (139 Views)

Re: can't find rental license 3ds max

11-06-2013 09:57 AM in reply to: philip.s

ok I got it...but one caveat:

I did as you said.  I've done this before and saw nothing both times.

The step that's missing from your help page is that you need to click on the blue > that preceeds

Autodesk 3ds Max

Contract# 110xxxxx880.

If you don't do this, you won't see the serial number info because it's hidden.

Thanks for the help!

Community Manager
philip.s
Posts: 2,226
Registered: ‎09-27-2011
Message 4 of 4 (108 Views)

Re: can't find rental license 3ds max

11-06-2013 02:51 PM in reply to: joblake326

Sure thing John and it sounds like you might be accessing the serial number via the Coverage Report in the Subscription Center, as apposed to going through the download page?

 

How to Find Your Serial Number and Product Key in Subscription Center



Philip Schmelzer

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