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autodesk support not happening !!!!!!!

5 REPLIES 5
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Message 1 of 6
richard.oakley
469 Views, 5 Replies

autodesk support not happening !!!!!!!

Subscription centre will not allow me to make a support request...company has dozens of licences ranging from acad to plant advanced design suites, revit etc

when i go to products page none are listed..so will not allow me to make support request!

 

refer attached for actual support request

5 REPLIES 5
Message 2 of 6

Some profiles seem ok

The HN and the HM all come out to be 300x200.

I need a fix for this ASAP

Either a replacement database or a hotfix - URGENT

Setting up to do project work. If we cant get this fixed immediately we will be forced to use another package.

Message 3 of 6

When setting up the profiles for the project preferences, I have loaded the CHIIN9 database.

Pick 'list of profiles', then in the Profile List dialogue box, 

type=c = channels : picture is of channel

type=cc = cold formed channels : picture is of channel

type=cchs = cold formed circular hollow sections :: picture is of channel

and so on...

Is there a CHIN9 database i can add to replace the inopperable one that shiped with the program

Message 4 of 6

Hi Richard.

 

I'm sorry to hear you are experiencing some issues the Subscription Center. If you can send me your contract number(s) via Personal Message here on the forums I'll have this sorted for you ASAP.

 

Thanks!

 



Camilo Lemos

Message 5 of 6
Yong.Jing
in reply to: richard.oakley

It seems this issue is not installation and licensing.

Could you tell us what software you are using?  Revit Architecture or Map? Clear what product you are using, it will help us solve your issue.



Yong Jing
Product Support Senior Specialist
Technical Support, CSS, GPS

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!
如果我的回帖解决了您的问题,请点击 "接受为解决方案" 按钮. 这可以帮助其他人更快的找到解决方案!
Message 6 of 6
Pawel.Pulak
in reply to: Yong.Jing

Technical part of this topic, related to AutoCAD Structural Detailing 2012 product, is discussed in this thread:

http://forums.autodesk.com/t5/AutoCAD-Structural-Detailing/Autodesk-get-your-stuff-toghether/m-p/322...

 

Best regards,


Pawel Pulak
Technical Account Specialist

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