Installation & Licensing

Reply
New Member
clintonholloway
Posts: 1
Registered: ‎10-24-2011
Message 1 of 3 (103 Views)

activation

103 Views, 2 Replies
10-24-2011 05:38 PM

My hard drive has failed twice on my 5 month old Dell inspiron. I have had multiple system errors as well; each time requiring a re-install of windows 7 as well as AutoCad 2012. now AutoDesk is saying I have reached my maximum number of downloads and that I have downloaded to 2 different computers when infact it was the same system just different names after o.s re-install. Now I cannot activate 2012, I am an online AutoCad2 student and need to do my class assignments. What can I do to resolve this?

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 2 of 3 (96 Views)

Re: activation

10-24-2011 06:00 PM in reply to: clintonholloway

Hi:

 

We do apologize for the inconvenience. To assist you with activation, please provide us your serial number and request code. I will be sending a PM shortly. Alternatively, you may call our Registration and Activation Team Monday through Friday between 8 AM and 8 PM Eastern time at 800-551-1490.

 

Thanks,

Arlin



Arlin Bibat
Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 3 of 3 (85 Views)

Re: activation

10-24-2011 08:13 PM in reply to: arlinpega.bibat

Thank you for providing me the serial number. Upon checking, it is an student license. It has already been activated previously and what I would suggest is that you request for a new serial number through Education Community. Once you go to Software Download Center, you may download AutOCAD 2012 and you shall receive a new serial number and product key for it.  Serial numbers obtained through Education Community may only be activated once in the main machine. 

 

We hope this clarifies. 

 

Thank you.



Arlin Bibat

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us

Twitter

Pinterest

Blog

Youtube