Installation & Licensing

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dwl78
Posts: 1
Registered: ‎03-11-2013
Message 1 of 2 (105 Views)

activation problems

105 Views, 1 Replies
03-11-2013 06:38 AM

I have a copy of 2009 Civil 3D that is linked to a 2010 Civil 3D installation.  The problem is that the 2010 was installed by a previous employee (no longer here) on a computer that was destroyed.  In addition, the installation cd's for 2010 can not be found.

Civil 3D 2009 was installed on my new computer but upon trying to activate it, a message pops up that the serial number is invalid which I assume is because it is linked to the 2010 version.

 

How do I go about resolving this?

Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 2 of 2 (96 Views)

Re: activation problems

03-11-2013 07:21 AM in reply to: dwl78

Hi dwl78 and welcome on the forums,

 

Could you please send me your serial number by private message ? (click on my name and then on "send a private message)

 

Can you also tell me in your private message to which company / entity the license is registered to ?

 

Thank you !



Celine Manca

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