Installation & Licensing

Reply
New Member
credmann
Posts: 2
Registered: ‎08-12-2009
Message 1 of 6 (2,159 Views)

Wiretap Gateway on Smoke for Mac - Student Edition

2159 Views, 5 Replies
01-05-2011 11:38 AM

Hello,

I've recently installed the Smoke for Mac Student Edition, and all went well with the install.  However, I've run into a problem with importing OpenEXR files through WiretapCentral.  My framestores show properly in WiretapCentral and I can select the clip to import, but I get a Rendering Error:

Unable to get info for clip /Users/foo/images/colorWheel.[0001-0030].exr@CLIP on host x.x.x.x:7183: Wiretap Gateway Unlicensed (ADLM)

As the student edition uses a standalone license rather than ADLM, is it possible to specify another license, or is something set up incorrectly?

Regards,

Chris

 

Product Support
Robert.Adam
Posts: 2,607
Registered: ‎08-25-2010
Message 2 of 6 (2,094 Views)

Re: Wiretap Gateway on Smoke for Mac - Student Edition

01-26-2011 07:01 AM in reply to: credmann

Hi Credman.

 

Sorry for the late reply.

The student and trial editions of Smoke can only use the local WiretapGateway from inside Smoke.

 

 

Regards,

Robert.

---------------------------------------------------------------------------------
Autodesk Flame and Smoke Customer Support
If my answer solved your issue, please click "Accept as Solution"
New Member
credmann
Posts: 2
Registered: ‎08-12-2009
Message 3 of 6 (2,089 Views)

Re: Wiretap Gateway on Smoke for Mac - Student Edition

01-26-2011 08:41 AM in reply to: credmann

Thank you for the response Robert, I wondered if that were the case, since that seemed to work fine. 

Best regards,

Chris

Product Support
Robert.Adam
Posts: 2,607
Registered: ‎08-25-2010
Message 4 of 6 (2,087 Views)

Re: Wiretap Gateway on Smoke for Mac - Student Edition

01-26-2011 08:44 AM in reply to: credmann

No worries.

 

I need to keep a closer eye on these forums:smileyhappy:

Most users post on the Area so that's why i didn't check this one in a while.

 

Regards

Robert.

---------------------------------------------------------------------------------
Autodesk Flame and Smoke Customer Support
If my answer solved your issue, please click "Accept as Solution"
New Member
gordon_chris_m
Posts: 2
Registered: ‎10-23-2011
Message 5 of 6 (1,686 Views)

Re: Wiretap Gateway on Smoke for Mac - Student Edition

10-23-2011 04:13 PM in reply to: Robert.Adam

I am using the Student Edition of Smoke (2012 SP1). And I can not access the local Wiretap Gateway inside of Smoke. It's simply not there.  So I can not access my volumes to import through the Gateway.  I am about to re-install to see if that helps. Any advice would be helpful.  

Thank you,

Chris

 

Product Support
Robert.Adam
Posts: 2,607
Registered: ‎08-25-2010
Message 6 of 6 (1,651 Views)

Re: Wiretap Gateway on Smoke for Mac - Student Edition

10-24-2011 06:38 AM in reply to: gordon_chris_m

Hi Chris.

 

Please open the "Service Monitor" app from the "Applications/Autodesk/Smoke Common Utilities" folder and ensure that the "Wiretap Gateway" service is running. Try starting it if it's not running and even if it is running, try restarting it.

 

If it doesn't restart, open the Terminal app from "Applications/Utilities" and type this command:

open /usr/discreet/log/wiretapgateway.log

 

The log file should open in the Console app. Look at the latest entries in the file and see if you can find any error message that would explain why the gateway is not starting.

 

Thanks!

Robert.

---------------------------------------------------------------------------------
Autodesk Flame and Smoke Customer Support
If my answer solved your issue, please click "Accept as Solution"

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us

Twitter

Pinterest

Blog

Youtube