Installation & Licensing

[#1]

I can not get any of the autodesk programs to run on my new laptop that runs windows 8. I got 3ds max to install but I can not do anything in the program. I downloaded 2012 and 2013 and if i try to open up a file it just fails to load.

Any help would be great,

specs:
windows 8 pro
Intel Core i7 3840QM Quad-Core 2.80GHz
Single 2GB GDDR5 NVIDIA Quadro K3000M

[#2]

what do you mean you can't do anything?

you need to be more specific

[#3]

I mean I can not move the screen, can not place objects the window is just there i can not import anything I got one thing to start to merge and it crashed. 

[#4]

zyrebel,

Are you logged in with an admin account? Have you tried adjusting your graphics card settings? It sounds like a possible corrupt install. Have you tried removing, deleting residual folders and reinstalling? I would expect to find MAX folders here:

C:\Program Files\Autodesk\

C:\ProgramData\Autodesk\

C:\Program Files (x86)\Autodesk\

C:\Users\All Users\Autodesk\

C:\Users\**YOUR USERID**\AppData\Roaming\Autodesk\

C:\Users\**YOUR USERID**\AppData\Local\Autodesk\

When installing, I would only install one program at a time in this case.

Are you using any special interface devices? A special mouse, or 3d mouse or tablet? If so, I would uninstall. It may be worth checking the Windows Event Viewer as well to see if there is a listed module causing grief.

Thank you for taking part in our community!

David Dembkoski

Product Support Specialist

Autodesk Product Support

[#5]

Hello,

I have the same problem with AutoCAD Civil 3D 2013 (SP 1) on my notebook (HP EliteBook 8770w - with Windows 8 x64 and NVIDIA Quadro K3000m). When I use a Civil 3D command, the program crashes.

I suspect a problem of driver of graphics card. I try with default driver (some commands work before the crash) and with last release of driver (the crash appears with the fist command). I don't find specific driver for AutoCAD on the NVIDIA website.

For information, Civil 3D work fine in a virtual machine (Windows 7 x64) on my Windows 8 notebook!

I hope about a solution ... in the near future...

Best regards,

      philippe

[#6]

windows 8 isn't a supported OS for civil 3d 2013