I desperately need to download the 32 bit version but the website only offers the 64 bit. Even when I download the 32 bit installer it is the 64 bit version.
Is there any help?
Solved! Go to Solution.
After looking into this one it appears as though there is not 32 Bit version of Infrastructure Design Suite Ultimate 2014 (verified on the system requirements), and have requested that the 32 Bit prompt be removed from the trial page.
With that being said, the Standard release is available in both 32 and 64 Bit versions, and can be downloaded directly from Matt our Virtual Agent.
From Matt: Download and Installation -> Software Download Links -> I need to redownload my product
Here to help if additional assistance is needed, otherwise please accept as a solution so that others can benefit from this information.
Thank you Philip,
Your solution solves the first part of my problem. The second part is that I have purchased 3 product keys and serial numbers for the 64 bit Ultimate version of the Suite.
Will these work on the 32 bit standard version?
(Please say yes...)
Anytime Basil and sorry to be the bearer of bad news, but your Infrastructure Design Suite Ultimate licenses would not work with the Infrastructure Design Suite Standard software.
Are you able to return them and purchase the less expensive standard version?
Out of curiosity, does this product not follow the established cascading license system? With other products, a "higher version" license can get pulled by a lower grade product e.g. Navisworks Simulate pulling a Manage license.
I know that wouldn't work for a standalone suite license, which appears / I assumed to be the case here, but am checking on whether or not that would be relevant for a network license and will follow up ASAP.
Confirming that your network license of an ultimate suite would indeed cascade to a lower version, allowing you to run the standard or premium software. As mentioned earlier, standalone licenses do not function in that same manner and require an exact match between the product and license.
Thats useful information - thanks for the confirmation.
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