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stevec781
Posts: 685
Registered: ‎05-29-2009
Message 1 of 15 (7,841 Views)
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Where to I foind my group Id

7841 Views, 14 Replies
07-09-2010 07:54 AM

When trying to activate 2011 it says it doesnt like my serial no and the help says that subscription members should use their group ID.  Where do I find that?

Thanks

Steve

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Dennis_Jeffrey
Posts: 1,369
Registered: ‎12-15-2003
Message 2 of 15 (7,831 Views)

Re: Where to I foind my group Id

07-09-2010 08:02 AM in reply to: stevec781

If you are the subscription administrator, contact Autodesk subscriptions or your reseller.

Please mark this response as "Accept as Solution" if it answers your question.
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Ccduncan01
Posts: 3
Registered: ‎11-17-2006
Message 3 of 15 (7,190 Views)

Re: Where to I foind my group Id

04-23-2011 10:03 AM in reply to: Dennis_Jeffrey

That's BS. Why is everything such a hassle? Even here, no link to the Autdesk subscriptions?

*Expert Elite*
blair
Posts: 4,021
Registered: ‎11-13-2006
Message 4 of 15 (7,179 Views)

Re: Where to I foind my group Id

04-23-2011 05:39 PM in reply to: stevec781

If you are using the web-based forum it should be up top: |Industries|Products|Purchase|Support|Community.

 

Hoover the mouse over the | Support | and a drop-down to "Subscription Sign In" should show up. Your serial number and Product Key is on the back of the DVD case. Or you can get it from your subscription -Contract Management portion of the web-site after you log in to Subscription.

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Ccduncan01
Posts: 3
Registered: ‎11-17-2006
Message 5 of 15 (7,164 Views)

Re: Where to I foind my group Id

04-24-2011 09:52 AM in reply to: blair

Really, I didn't know that? I put that in and I'm told I need a group ID instead. I love paying this much money and not having things work.

 

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blair
Posts: 4,021
Registered: ‎11-13-2006
Message 6 of 15 (7,146 Views)

Re: Where to I foind my group Id

04-25-2011 08:16 AM in reply to: stevec781

Serial Numbers/Activation are different than logging into Subscription. You should have set up (or your subscription administrator) should have set up a log-in name & password for your subscription.

 

You need both a Serial Number and Product Key to activate your version on Inventor. You also need a user name and password to enter/log-in to Subscription (if you are on subscription).

Did you find this reply helpful ? If so please use the Accept as Solution or Kudos button below.

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Win7-64
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Nvidia GTX-690 Classified - 335.23
SpacePilot Pro 3.17.7, 6.17., 4.11
Member
Ccduncan01
Posts: 3
Registered: ‎11-17-2006
Message 7 of 15 (7,135 Views)

Re: Where to I foind my group Id

04-25-2011 09:26 AM in reply to: stevec781

I have a serial number (new and old) ans a product key. Where did anyone say those were needed? We are looking for a GROUP ID number the the subcsritiom updater is asking for. What is so hard aboutn this question. GROUP ID number?

New Member
bhozempa
Posts: 1
Registered: ‎04-26-2011
Message 8 of 15 (7,117 Views)

Re: Where to I foind my group Id

04-26-2011 11:49 AM in reply to: Ccduncan01

I am having the same problem.  I sent a note to my reseller asking for the group ID and expressing my frustration at the same time.  This is ridiculous!

Customer Service
dagumad
Posts: 16
Registered: ‎01-13-2011
Message 9 of 15 (7,056 Views)

Re: Where to I foind my group Id

05-09-2011 02:30 PM in reply to: stevec781

Hello stevec781.

 

The term “group ID” simply means the “serial number.” Please be aware that a product key is required to successfully activate versions 2010 and newer. Due to the error you are receiving, a manual activation might be needed to activate your product successfully. Please contact our registration/activation department at (800) 551-1490 for assistance.



Donna Daguman
Front Desk Representative

Autodesk, Inc.


New Member
sunlandsurvey
Posts: 1
Registered: ‎09-20-2006
Message 10 of 15 (6,970 Views)

Re: Where to I foind my group Id

06-03-2011 07:15 PM in reply to: stevec781

I have similar problem.  It tells me that my serial number (from 2011 civil 3d) is wrong and I need to download and install user group ID!!!!!!!!!  Where in the world is this User Group ID is located????  Please some one help.  I received DVD in mail but without serial number on it!!!

 

Thank you.

 

Mihir

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