Installation & Licensing

[#1]

When trying to activate 2011 it says it doesnt like my serial no and the help says that subscription members should use their group ID.  Where do I find that?

Thanks

Steve

[#2]

If you are the subscription administrator, contact Autodesk subscriptions or your reseller.

[#3]

That's BS. Why is everything such a hassle? Even here, no link to the Autdesk subscriptions?

[#4]

If you are using the web-based forum it should be up top: |Industries|Products|Purchase|Support|Community.

Hoover the mouse over the | Support | and a drop-down to "Subscription Sign In" should show up. Your serial number and Product Key is on the back of the DVD case. Or you can get it from your subscription -Contract Management portion of the web-site after you log in to Subscription.

[#5]

Really, I didn't know that? I put that in and I'm told I need a group ID instead. I love paying this much money and not having things work.

Mac 2.8GHz

Quad core

8 Gigs Ram

ATI Radeon HD 5750

[#6]

Serial Numbers/Activation are different than logging into Subscription. You should have set up (or your subscription administrator) should have set up a log-in name & password for your subscription.

You need both a Serial Number and Product Key to activate your version on Inventor. You also need a user name and password to enter/log-in to Subscription (if you are on subscription).

[#7]

I have a serial number (new and old) ans a product key. Where did anyone say those were needed? We are looking for a GROUP ID number the the subcsritiom updater is asking for. What is so hard aboutn this question. GROUP ID number?

[#8]

I am having the same problem.  I sent a note to my reseller asking for the group ID and expressing my frustration at the same time.  This is ridiculous!

[#9]

Hello stevec781.

The term “group ID” simply means the “serial number.” Please be aware that a product key is required to successfully activate versions 2010 and newer. Due to the error you are receiving, a manual activation might be needed to activate your product successfully. Please contact our registration/activation department at (800) 551-1490 for assistance.

[#10]

I have similar problem.  It tells me that my serial number (from 2011 civil 3d) is wrong and I need to download and install user group ID!!!!!!!!!  Where in the world is this User Group ID is located????  Please some one help.  I received DVD in mail but without serial number on it!!!

Thank you.

Mihir