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Member
biglloyde
Posts: 3
Registered: ‎01-02-2012
Message 1 of 6 (235 Views)
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Where is my Serial # and Product Key?

235 Views, 5 Replies
01-02-2012 11:10 AM
Hello, I must be missing something, so maybe someone here can help. On Dec. 27 I ordered a full version of Autocad LT 2012. I already have the trial installed, so it was listed on the invoice as a trial conversion. I received an order confirmation email right away, which did not seem to have any Serial or Product key included. I did follow the links back to a help section of the website where I was able to access my order details and view my invoice. According to the link, I was supposed to be able to see my serial and product key here....but still nothing. A couple days later, I contacted customer service, and have not heard back. Any suggestions? Thanks in advance for any help.
*Expert Elite*
DarrenP
Posts: 6,814
Registered: ‎09-13-2007
Message 2 of 6 (224 Views)

Re: Where is my Serial # and Product Key?

01-02-2012 03:33 PM in reply to: biglloyde

where did you order from?

Member
biglloyde
Posts: 3
Registered: ‎01-02-2012
Message 3 of 6 (222 Views)

Re: Where is my Serial # and Product Key?

01-02-2012 04:08 PM in reply to: biglloyde
Purchased directly from the Autodesk Store, through the link on my trial version of Autocad LT. Also, forgot to mention, I have been checking my spam folder carefully since I ordered. Maybe everyone is out for the holidays, but typically when buying software keys online, they arrive immediately with the invoice......I assume that they are generated by software.
Customer Service
joane.bonghanoy
Posts: 595
Registered: ‎06-06-2011
Message 4 of 6 (216 Views)

Re: Where is my Serial # and Product Key?

01-02-2012 05:46 PM in reply to: biglloyde

Hi biglloyde,

 

Please Private Message the following information so I can double check on my end:

   - Complete Name

   - Email Address

   - Order Number



Joane Bonghanoy
Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 5 of 6 (206 Views)

Re: Where is my Serial # and Product Key?

01-03-2012 03:51 AM in reply to: biglloyde

Hi biglloyde,

 

Your order is now complete, I've send you the serial number and product key by private message.

 

Thanks

Céline



Celine Manca
Member
biglloyde
Posts: 3
Registered: ‎01-02-2012
Message 6 of 6 (198 Views)

Re: Where is my Serial # and Product Key?

01-03-2012 06:14 AM in reply to: celine.manca
Many thanks to Joane and Celine from Autodesk customer support for the fast and friendly help. Autocad LT is now up and running.

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