When I install and activate an Autodesk product on a PC, I get an email telling me what serial number was used to install what product on what computer (specifically: it tells me the Computer Name.)
I keep a record of these things as well (which allows me to plan what license numbers are used on which PCs, which is handy when going from one version to another.) - also including networked versions (which do not generate the email).
Now yesterday I tried to install AutoCAD Mechanical on a PC using a license+key that I believed to be unused and I got a message saying that it had been used already.
Now I've double checked this with my own records and with just knowing who/what PCs actually have AutoCAD Mechanical and I just cannot find on what PC this license would be on. (all PC names are accounted for and such).
I also never received the email saying that it was used.
Is there anywhere where I can check on what PC (name) a particular license is installed on? I gather that the emails are generated off a database after all.
Solved! Go to Solution.
Activation history requests can be made through our License Assistance team, or as you're already here, you can also send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with the serial number and I'll gladly provide the machine ID from the corresponding activation.
I just set this as no longer the solution because.... it has happened again - this time while rolling out 2015.
We have two packs of standalone AutoCAD Mechanical licenses:
- one of 18 seats
- one of 3 seats
Why this isn't just 1 pack/serial with 21 seats is a mystery - but not a problem.
Except, that, just like last year, the 3 seat pack says it has no more free seats after I have only installed 1.
Last year it appeared that someone else had registered that serial+key with PC names that are very much alike - but completely not like ours. (it also came down to 24 registration attempts!)
What I think is that:
- Autodesk has sold the same serial+key to two seperate parties (the other PC names looked professional enough), basically an Adsk administration fail.
- Some illegal crack/serial generator consistentently comes up with our serial+key
- Obviously, we may have messed up administratively ourselves... but that I believe I have cancelled out by now.
I would like to have a real solution this time. Yes, we can manually request activation codes again and all that - but that will just make me get into the same problem next year.
CaseNo:08221609. - Registration & Activation
Hello again Alexander,
Unlike with the 2014 license, there are not an extreme amount of activation attempts with the 2015 one. I just took a look at your most recent case (09653220) and it appears that our support team was able to walk through the automated activation process without issue. As such I just wanted to check in and make sure you were good to go on this one, and if not, see if there is anything that I can assist with.
Hope you have a great weekend!
Thanks, I was now able to activate both remaining seats on that license.
Overall I do not have the time to do multiple registration attempts... if only because the only way to try another license is reinstalling the whole thing. So if it doesn't work - I skip all that for now and bother you and/or my reseller.
(which is about the worst thing about using autodesk products: license management after install. Changing a standalone to networked, back again, another key, serial etc - does not have to take hours every time... right?)