Installation & Licensing

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Valued Mentor
acwtzwegers
Posts: 382
Registered: ‎04-20-2011
Message 1 of 5 (286 Views)
Accepted Solution

Where can I see what license is installed on what computer (name)?

286 Views, 4 Replies
02-19-2013 02:18 AM

When I install and activate an Autodesk product on a PC, I get an email telling me what serial number was used to install what product on what computer (specifically: it tells me the Computer Name.)

 

I keep a record of these things as well (which allows me to plan what license numbers are used on which PCs, which is handy when going from one version to another.) - also including networked versions (which do not generate the email).

 

Now yesterday I tried to install AutoCAD Mechanical on a PC using a license+key that I believed to be unused and I got a message saying that it had been used already.

 

Now I've double checked this with my own records and with just knowing who/what PCs actually have AutoCAD Mechanical and I just cannot find on what PC this license would be on. (all PC names are accounted for and such).

 

I also never received the email saying that it was used.

 

Is there anywhere where I can check on what PC (name) a particular license is installed on? I gather that the emails are generated off a database after all.

Community Manager
philip.s
Posts: 2,401
Registered: ‎09-27-2011
Message 2 of 5 (268 Views)

Re: Where can I see what license is installed on what computer (name)?

02-19-2013 11:02 AM in reply to: acwtzwegers

Hello Alexander,

 

Activation history requests can be made through our License Assistance team, or as you're already here, you can also send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with the serial number and I'll gladly provide the machine ID from the corresponding activation.



Philip Schmelzer
Valued Mentor
acwtzwegers
Posts: 382
Registered: ‎04-20-2011
Message 3 of 5 (87 Views)

Re: Where can I see what license is installed on what computer (name)?

06-03-2014 05:39 AM in reply to: philip.s

I just set this as no longer the solution because.... it has happened again - this time while rolling out 2015.

 

We have two packs of standalone AutoCAD Mechanical licenses:

- one of 18 seats

- one of 3 seats

 

Why this isn't just 1 pack/serial with 21 seats is a mystery - but not a problem.

 

Except, that, just like last year, the 3 seat pack says it has no more free seats after I have only installed 1.

 

Last year it appeared that someone else had registered that serial+key with PC names that are very much alike - but completely not like ours. (it also came down to 24 registration attempts!)

 

What I think is that:

- Autodesk has sold the same serial+key to two seperate parties (the other PC names looked professional enough), basically an Adsk administration fail.

- Some illegal crack/serial generator consistentently comes up with our serial+key

- Obviously, we may have messed up administratively ourselves... but that I believe I have cancelled out by now.

 

I would like to have a real solution this time. Yes, we can manually request activation codes again and all that - but that will just make me get into the same problem next year.

 

CaseNo:08221609. - Registration & Activation

Community Manager
philip.s
Posts: 2,401
Registered: ‎09-27-2011
Message 4 of 5 (55 Views)

Re: Where can I see what license is installed on what computer (name)?

06-06-2014 08:14 AM in reply to: acwtzwegers

Hello again Alexander,

 

Unlike with the 2014 license, there are not an extreme amount of activation attempts with the 2015 one. I just took a look at your most recent case (09653220) and it appears that our support team was able to walk through the automated activation process without issue. As such I just wanted to check in and make sure you were good to go on this one, and if not, see if there is anything that I can assist with.

 

Hope you have a great weekend!



Philip Schmelzer
Valued Mentor
acwtzwegers
Posts: 382
Registered: ‎04-20-2011
Message 5 of 5 (42 Views)

Re: Where can I see what license is installed on what computer (name)?

06-10-2014 03:21 AM in reply to: philip.s

Thanks, I was now able to activate both remaining seats on that license.

 

Overall I do not have the time to do multiple registration attempts... if only because the only way to try another license is reinstalling the whole thing. So if it doesn't work - I skip all that for now and bother you and/or my reseller.  :smileytongue:

 

(which is about the worst thing about using autodesk products: license management after install. Changing a standalone to networked, back again, another key, serial etc - does not have to take hours every time... right?)

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