Installation & Licensing

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Valued Mentor
acwtzwegers
Posts: 326
Registered: ‎04-20-2011
Message 1 of 2 (191 Views)
Accepted Solution

Where can I see what license is installed on what computer (name)?

191 Views, 1 Replies
02-19-2013 02:18 AM

When I install and activate an Autodesk product on a PC, I get an email telling me what serial number was used to install what product on what computer (specifically: it tells me the Computer Name.)

 

I keep a record of these things as well (which allows me to plan what license numbers are used on which PCs, which is handy when going from one version to another.) - also including networked versions (which do not generate the email).

 

Now yesterday I tried to install AutoCAD Mechanical on a PC using a license+key that I believed to be unused and I got a message saying that it had been used already.

 

Now I've double checked this with my own records and with just knowing who/what PCs actually have AutoCAD Mechanical and I just cannot find on what PC this license would be on. (all PC names are accounted for and such).

 

I also never received the email saying that it was used.

 

Is there anywhere where I can check on what PC (name) a particular license is installed on? I gather that the emails are generated off a database after all.

Community Manager
philip.s
Posts: 2,257
Registered: ‎09-27-2011
Message 2 of 2 (173 Views)

Re: Where can I see what license is installed on what computer (name)?

02-19-2013 11:02 AM in reply to: acwtzwegers

Hello Alexander,

 

Activation history requests can be made through our License Assistance team, or as you're already here, you can also send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with the serial number and I'll gladly provide the machine ID from the corresponding activation.



Philip Schmelzer

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