Installation & Licensing

Reply
*Weaver, Mike
Message 1 of 21 (134 Views)

What say you? Error[1.5.-12]

134 Views, 20 Replies
08-29-2002 01:14 AM
Server: Win2K Server, service pack 2?
Client: WinXP Pro
Cad Version: A2K2, Service pack 1
When starting Acad, the program loads, but then I get an error stating that
it can't find the license server and prompts for the server name or license
file. After specifying the server name I get the following alert box:

AutoCAD 2002 Alert
The network license manager was not able to get a valid license. If this
problem continues, please contact your system administrator.
Error [1.5.-12]

Any ideas?

Mike Weaver
*Stafford, Steve
Message 2 of 21 (134 Views)

Re: What say you? Error[1.5.-12]

08-29-2002 01:20 AM in reply to: *Weaver, Mike
Can you see the server, when you browse? Sounds like a network issue. If
this just happened on a system that has been behaving normal then that's my
suspicion. If you're setting up things for the first time, it sounds like a
license file is looking at the wrong server & NIC address.

Steve


"Mike Weaver" wrote in message
news:F1665B1484C7C29AB0C05461E318F0B1@in.WebX.maYIadrTaRb...
> Server: Win2K Server, service pack 2?
> Client: WinXP Pro
> Cad Version: A2K2, Service pack 1
> When starting Acad, the program loads, but then I get an error stating
that
> it can't find the license server and prompts for the server name or
license
> file. After specifying the server name I get the following alert box:
>
> AutoCAD 2002 Alert
> The network license manager was not able to get a valid license. If this
> problem continues, please contact your system administrator.
> Error [1.5.-12]
>
> Any ideas?
>
> Mike Weaver
>
>
*Weaver, Mike
Message 3 of 21 (134 Views)

Re:

08-29-2002 02:48 AM in reply to: *Weaver, Mike
The workstation works fine for other programs - browse the network, map
drives, nothing seems amiss. I do have other machines running A2K2 off the
same server, both Win2K machines and A2Ki, without a problem.

Still baffled (what's new),
Mike


"Steve Stafford" wrote in message
news:1E2FB39F848C37DADF9AF8DE9B7D1737@in.WebX.maYIadrTaRb...
> Can you see the server, when you browse? Sounds like a network issue. If
> this just happened on a system that has been behaving normal then that's
my
> suspicion. If you're setting up things for the first time, it sounds like
a
> license file is looking at the wrong server & NIC address.
>
> Steve
>
>
> "Mike Weaver" wrote in message
> news:F1665B1484C7C29AB0C05461E318F0B1@in.WebX.maYIadrTaRb...
> > Server: Win2K Server, service pack 2?
> > Client: WinXP Pro
> > Cad Version: A2K2, Service pack 1
> > When starting Acad, the program loads, but then I get an error stating
> that
> > it can't find the license server and prompts for the server name or
> license
> > file. After specifying the server name I get the following alert box:
> >
> > AutoCAD 2002 Alert
> > The network license manager was not able to get a valid license. If
this
> > problem continues, please contact your system administrator.
> > Error [1.5.-12]
> >
> > Any ideas?
> >
> > Mike Weaver
> >
> >
>
>
*Stafford, Steve
Message 4 of 21 (134 Views)

Re:

08-29-2002 03:33 AM in reply to: *Weaver, Mike
When I got that message in the past, the licpath.lic file in AutoCAD's root
installed directory was looking at a different server, once I supplied the
correct server name it worked. But in order for that to happen, the NIC MAC
address must be correct in that file too.

In my case, the server name was misspelled. The NIC address was correct.
If it can find the server you get the prompt to supply the server name, if
you can't connect then, check the NIC address. If those are both correct,
is there any chance you're exceeding your available licenses? Check the
FlexLM status to see who is using the licenses and what is available.

HTH

Steve


"Mike Weaver" wrote in message
news:350B19CAC75F5028620C9E6BC32E399C@in.WebX.maYIadrTaRb...
> The workstation works fine for other programs - browse the network, map
> drives, nothing seems amiss. I do have other machines running A2K2 off
the
> same server, both Win2K machines and A2Ki, without a problem.
>
> Still baffled (what's new),
> Mike
>
>
> "Steve Stafford" wrote in message
> news:1E2FB39F848C37DADF9AF8DE9B7D1737@in.WebX.maYIadrTaRb...
> > Can you see the server, when you browse? Sounds like a network issue.
If
> > this just happened on a system that has been behaving normal then that's
> my
> > suspicion. If you're setting up things for the first time, it sounds
like
> a
> > license file is looking at the wrong server & NIC address.
> >
> > Steve
> >
> >
> > "Mike Weaver" wrote in message
> > news:F1665B1484C7C29AB0C05461E318F0B1@in.WebX.maYIadrTaRb...
> > > Server: Win2K Server, service pack 2?
> > > Client: WinXP Pro
> > > Cad Version: A2K2, Service pack 1
> > > When starting Acad, the program loads, but then I get an error stating
> > that
> > > it can't find the license server and prompts for the server name or
> > license
> > > file. After specifying the server name I get the following alert box:
> > >
> > > AutoCAD 2002 Alert
> > > The network license manager was not able to get a valid license. If
> this
> > > problem continues, please contact your system administrator.
> > > Error [1.5.-12]
> > >
> > > Any ideas?
> > >
> > > Mike Weaver
> > >
> > >
> >
> >
>
>
*milana, jerry
Message 5 of 21 (134 Views)

Re:

08-29-2002 08:44 AM in reply to: *Weaver, Mike
It is easy to be fooled into thinking is healthy at a workstation because
Browse the network and other Explorer functions work. The issue is that
just because Explorer works does not give you an indication of what protocol
you are using. The license manager uses TCP/IP only. If TCP/IP is broken
Explorer may use another protocol but the license manager will be unable to.
So, the two best tools built into the operating system for testing TCP/IP
connectivity are PING and IPCONFIG.

Try PING
and IPCONFIG /ALL

is the hostname of a remote system you are checking TCP/IP
connectivity to. If it is successful it will echo several lines that look
like the following:
Pinging paradise.ipdomain.com [192.000.000.000] with 32 bytes of data
Reply from 192.000.000.000: bytes=32 time=30ms TTL=125
Reply from 192.000.000.000: bytes=32 time=30ms TTL=125
Reply from 192.000.000.000: bytes=32 time=30ms TTL=125
Reply from 192.000.000.000: bytes=32 time=30ms TTL=125

Ping statistics for 192.000.000.000:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 30ms, Maximum = 30ms, Average = 30ms
Make sure that the IP address echoed is really the IP address on the machine
you think you are pinging!

If Ping fails or echoes the wrong IP address, you have name resolution
problems on that station or other TCP/IP connection problems.

IPCONFIG /ALL give you all of the local TCP/IP connection properties.

jerry milana
Autodesk Product Support

"Mike Weaver" wrote in message
news:350B19CAC75F5028620C9E6BC32E399C@in.WebX.maYIadrTaRb...
> The workstation works fine for other programs - browse the network, map
> drives, nothing seems amiss. I do have other machines running A2K2 off
the
> same server, both Win2K machines and A2Ki, without a problem.
>
> Still baffled (what's new),
> Mike
>
>
> "Steve Stafford" wrote in message
> news:1E2FB39F848C37DADF9AF8DE9B7D1737@in.WebX.maYIadrTaRb...
> > Can you see the server, when you browse? Sounds like a network issue.
If
> > this just happened on a system that has been behaving normal then that's
> my
> > suspicion. If you're setting up things for the first time, it sounds
like
> a
> > license file is looking at the wrong server & NIC address.
> >
> > Steve
> >
> >
> > "Mike Weaver" wrote in message
> > news:F1665B1484C7C29AB0C05461E318F0B1@in.WebX.maYIadrTaRb...
> > > Server: Win2K Server, service pack 2?
> > > Client: WinXP Pro
> > > Cad Version: A2K2, Service pack 1
> > > When starting Acad, the program loads, but then I get an error stating
> > that
> > > it can't find the license server and prompts for the server name or
> > license
> > > file. After specifying the server name I get the following alert box:
> > >
> > > AutoCAD 2002 Alert
> > > The network license manager was not able to get a valid license. If
> this
> > > problem continues, please contact your system administrator.
> > > Error [1.5.-12]
> > >
> > > Any ideas?
> > >
> > > Mike Weaver
> > >
> > >
> >
> >
>
>
*Ahava, Petri
Message 6 of 21 (134 Views)

Re: What say you? Error[1.5.-12]

08-29-2002 01:15 PM in reply to: *Weaver, Mike
Hi,

check your debug log-file on the server. The problem is NOT with your
network! The statement in the error message "valid license" together with
the errorcode 12 to me would indicate that you are trying to run a product
that you do not have a license for. Not meaning that you didn't buy one and
so on but the propability is high that you have a wrong product licensed int
the licensefile.

Check the licensefile! For Vanilla ACAD 2002 the INCREMENT part of the file
should look something like this:

INCREMENT 41100ACD_2002_0F adskflex 1.000 permanent 10 \
VENDOR_STRING=commercial:smileytongue:ermanent SUPERSEDE DUP_GROUP=H \
ISSUED=2-oct-2001 ck=176 SN=700-12345678 SIGN=F5DF6F74C3D0

The 41100ACD_2002_0F part means ACAD 2002. If this is something else, you
have to ask for a new file!

Or maybe you actually have a vertical product (MDT6, MAP5, ADT3.3 etc) and
have installed your ACAD2002 from a Vanilla ACAD deployment-tree? This being
the case, uninstall and reinstall using the Vertical product
deployment-tree. Vanilla ACAD2002 cannot take a license from a vertical
product licensefile!

HTH

Petri Ahava
CAD-Q Finland

"Mike Weaver" wrote in message
news:F1665B1484C7C29AB0C05461E318F0B1@in.WebX.maYIadrTaRb...
> Server: Win2K Server, service pack 2?
> Client: WinXP Pro
> Cad Version: A2K2, Service pack 1
> When starting Acad, the program loads, but then I get an error stating
that
> it can't find the license server and prompts for the server name or
license
> file. After specifying the server name I get the following alert box:
>
> AutoCAD 2002 Alert
> The network license manager was not able to get a valid license. If this
> problem continues, please contact your system administrator.
> Error [1.5.-12]
>
> Any ideas?
>
> Mike Weaver
>
>
*Weaver, Mike
Message 7 of 21 (134 Views)

Re:

08-30-2002 02:07 AM in reply to: *Weaver, Mike
Steve,
I don't think the problem is with the licpath.lic file since A2K2 is working
on Win2K machines installed using the same licpath.lic file. We only have a
couple of people accessing a 5 seat network license, so that shouldn't be a
problem.

Thanks for the response,
Mike


"Steve Stafford" wrote in message
news:C2255100E3C3BDB40501C47E4B26C64E@in.WebX.maYIadrTaRb...
> When I got that message in the past, the licpath.lic file in AutoCAD's
root
> installed directory was looking at a different server, once I supplied the
> correct server name it worked. But in order for that to happen, the NIC
MAC
> address must be correct in that file too.
>
> In my case, the server name was misspelled. The NIC address was correct.
> If it can find the server you get the prompt to supply the server name, if
> you can't connect then, check the NIC address. If those are both correct,
> is there any chance you're exceeding your available licenses? Check the
> FlexLM status to see who is using the licenses and what is available.
>
> HTH
>
> Steve
>
>
> "Mike Weaver" wrote in message
> news:350B19CAC75F5028620C9E6BC32E399C@in.WebX.maYIadrTaRb...
> > The workstation works fine for other programs - browse the network, map
> > drives, nothing seems amiss. I do have other machines running A2K2 off
> the
> > same server, both Win2K machines and A2Ki, without a problem.
> >
> > Still baffled (what's new),
> > Mike
> >
> >
> > "Steve Stafford" wrote in message
> > news:1E2FB39F848C37DADF9AF8DE9B7D1737@in.WebX.maYIadrTaRb...
> > > Can you see the server, when you browse? Sounds like a network issue.
> If
> > > this just happened on a system that has been behaving normal then
that's
> > my
> > > suspicion. If you're setting up things for the first time, it sounds
> like
> > a
> > > license file is looking at the wrong server & NIC address.
> > >
> > > Steve
> > >
> > >
> > > "Mike Weaver" wrote in message
> > > news:F1665B1484C7C29AB0C05461E318F0B1@in.WebX.maYIadrTaRb...
> > > > Server: Win2K Server, service pack 2?
> > > > Client: WinXP Pro
> > > > Cad Version: A2K2, Service pack 1
> > > > When starting Acad, the program loads, but then I get an error
stating
> > > that
> > > > it can't find the license server and prompts for the server name or
> > > license
> > > > file. After specifying the server name I get the following alert
box:
> > > >
> > > > AutoCAD 2002 Alert
> > > > The network license manager was not able to get a valid license. If
> > this
> > > > problem continues, please contact your system administrator.
> > > > Error [1.5.-12]
> > > >
> > > > Any ideas?
> > > >
> > > > Mike Weaver
> > > >
> > > >
> > >
> > >
> >
> >
>
>
*Weaver, Mike
Message 8 of 21 (134 Views)

Re:

08-30-2002 02:14 AM in reply to: *Weaver, Mike
Jerry,
I can ping the server without a problem - no packets lost, time less than
1ms. I also don't see anything wrong with inconfig /all.

The only protocol we are using is TCP/IP, so my connection to the server
proves that TCP/IP is working.

Any other suggestions?

Thanks for your help,
Mike


"jerry milana" wrote in message
news:34A5E8DE73096C54EA09AABDB0D81771@in.WebX.maYIadrTaRb...
> It is easy to be fooled into thinking is healthy at a workstation because
> Browse the network and other Explorer functions work. The issue is that
> just because Explorer works does not give you an indication of what
protocol
> you are using. The license manager uses TCP/IP only. If TCP/IP is broken
> Explorer may use another protocol but the license manager will be unable
to.
> So, the two best tools built into the operating system for testing TCP/IP
> connectivity are PING and IPCONFIG.
>
> Try PING
> and IPCONFIG /ALL
>
> is the hostname of a remote system you are checking TCP/IP
> connectivity to. If it is successful it will echo several lines that look
> like the following:
> Pinging paradise.ipdomain.com [192.000.000.000] with 32 bytes of data
> Reply from 192.000.000.000: bytes=32 time=30ms TTL=125
> Reply from 192.000.000.000: bytes=32 time=30ms TTL=125
> Reply from 192.000.000.000: bytes=32 time=30ms TTL=125
> Reply from 192.000.000.000: bytes=32 time=30ms TTL=125
>
> Ping statistics for 192.000.000.000:
> Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
> Approximate round trip times in milli-seconds:
> Minimum = 30ms, Maximum = 30ms, Average = 30ms
> Make sure that the IP address echoed is really the IP address on the
machine
> you think you are pinging!
>
> If Ping fails or echoes the wrong IP address, you have name resolution
> problems on that station or other TCP/IP connection problems.
>
> IPCONFIG /ALL give you all of the local TCP/IP connection properties.
>
> jerry milana
> Autodesk Product Support
>
> "Mike Weaver" wrote in message
> news:350B19CAC75F5028620C9E6BC32E399C@in.WebX.maYIadrTaRb...
> > The workstation works fine for other programs - browse the network, map
> > drives, nothing seems amiss. I do have other machines running A2K2 off
> the
> > same server, both Win2K machines and A2Ki, without a problem.
> >
> > Still baffled (what's new),
> > Mike
> >
> >
> > "Steve Stafford" wrote in message
> > news:1E2FB39F848C37DADF9AF8DE9B7D1737@in.WebX.maYIadrTaRb...
> > > Can you see the server, when you browse? Sounds like a network issue.
> If
> > > this just happened on a system that has been behaving normal then
that's
> > my
> > > suspicion. If you're setting up things for the first time, it sounds
> like
> > a
> > > license file is looking at the wrong server & NIC address.
> > >
> > > Steve
> > >
> > >
> > > "Mike Weaver" wrote in message
> > > news:F1665B1484C7C29AB0C05461E318F0B1@in.WebX.maYIadrTaRb...
> > > > Server: Win2K Server, service pack 2?
> > > > Client: WinXP Pro
> > > > Cad Version: A2K2, Service pack 1
> > > > When starting Acad, the program loads, but then I get an error
stating
> > > that
> > > > it can't find the license server and prompts for the server name or
> > > license
> > > > file. After specifying the server name I get the following alert
box:
> > > >
> > > > AutoCAD 2002 Alert
> > > > The network license manager was not able to get a valid license. If
> > this
> > > > problem continues, please contact your system administrator.
> > > > Error [1.5.-12]
> > > >
> > > > Any ideas?
> > > >
> > > > Mike Weaver
> > > >
> > > >
> > >
> > >
> >
> >
>
>
*Weaver, Mike
Message 9 of 21 (134 Views)

Re:

08-30-2002 02:18 AM in reply to: *Weaver, Mike
Petri,
Thanks for the suggestion.
The log file shows the same version number and same vender_string as yours.
The differences I saw would be expected; number of licenses, issued date,
ck, serial number, and sign value.

We are running nothing but A2K2 - no vertical products, and haven't had any
problems except with this one XP machine.

Thanks again,
Mike


"Petri Ahava" wrote in message
news:4B12AF5E0A01062C22CE9CBA267C93C9@in.WebX.maYIadrTaRb...
> Hi,
>
> check your debug log-file on the server. The problem is NOT with your
> network! The statement in the error message "valid license" together with
> the errorcode 12 to me would indicate that you are trying to run a product
> that you do not have a license for. Not meaning that you didn't buy one
and
> so on but the propability is high that you have a wrong product licensed
int
> the licensefile.
>
> Check the licensefile! For Vanilla ACAD 2002 the INCREMENT part of the
file
> should look something like this:
>
> INCREMENT 41100ACD_2002_0F adskflex 1.000 permanent 10 \
> VENDOR_STRING=commercial:smileytongue:ermanent SUPERSEDE DUP_GROUP=H \
> ISSUED=2-oct-2001 ck=176 SN=700-12345678 SIGN=F5DF6F74C3D0
>
> The 41100ACD_2002_0F part means ACAD 2002. If this is something else, you
> have to ask for a new file!
>
> Or maybe you actually have a vertical product (MDT6, MAP5, ADT3.3 etc) and
> have installed your ACAD2002 from a Vanilla ACAD deployment-tree? This
being
> the case, uninstall and reinstall using the Vertical product
> deployment-tree. Vanilla ACAD2002 cannot take a license from a vertical
> product licensefile!
>
> HTH
>
> Petri Ahava
> CAD-Q Finland
>
> "Mike Weaver" wrote in message
> news:F1665B1484C7C29AB0C05461E318F0B1@in.WebX.maYIadrTaRb...
> > Server: Win2K Server, service pack 2?
> > Client: WinXP Pro
> > Cad Version: A2K2, Service pack 1
> > When starting Acad, the program loads, but then I get an error stating
> that
> > it can't find the license server and prompts for the server name or
> license
> > file. After specifying the server name I get the following alert box:
> >
> > AutoCAD 2002 Alert
> > The network license manager was not able to get a valid license. If
this
> > problem continues, please contact your system administrator.
> > Error [1.5.-12]
> >
> > Any ideas?
> >
> > Mike Weaver
> >
> >
>
>
*Support, Autodesk
Message 10 of 21 (134 Views)

Re: What say you? Error[1.5.-12]

08-30-2002 07:55 AM in reply to: *Weaver, Mike
Mike,
There is a document available with this exact error.
I am not sure if you have already seen it, but it can be found here:
http://support.autodesk.com/getDoc.asp?id=TS68138

--
Teresa Rosendahl
Autodesk Product Support, Platform Technology Group


Mike Weaver wrote:

> Server: Win2K Server, service pack 2?
> Client: WinXP Pro
> Cad Version: A2K2, Service pack 1
> When starting Acad, the program loads, but then I get an error stating that
> it can't find the license server and prompts for the server name or license
> file. After specifying the server name I get the following alert box:
>
> AutoCAD 2002 Alert
> The network license manager was not able to get a valid license. If this
> problem continues, please contact your system administrator.
> Error [1.5.-12]
>
> Any ideas?
>
> Mike Weaver

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