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Priitl220
Posts: 85
Registered: ‎05-23-2007
Message 1 of 4 (968 Views)
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What registry key to remove to make setup to reinstall RSA 2013

968 Views, 3 Replies
08-09-2012 11:31 PM

Something went wrong with installation of Autodesk Edu Master Suite 2013. It shows  that RSA is installed but its is not as setup failed.

Need to reinstall but it is not found in windows uninstall dialogbox. And when starting setup it is shown as installed.


So i should delete some registry key so the setup would not see RSA anymore?

 

I deleted structural form HKCU and HKLM unders autodesk.

It did not help?

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TravisNave
Posts: 9,936
Registered: ‎01-14-2005
Message 2 of 4 (941 Views)

Re: What registry key to remove to make setup to reinstall RSA 2013

08-13-2012 08:13 AM in reply to: Priitl220

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

For all other installation problems consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...

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Valued Contributor
Priitl220
Posts: 85
Registered: ‎05-23-2007
Message 3 of 4 (927 Views)

Re: What registry key to remove to make setup to reinstall RSA 2013

08-13-2012 10:14 PM in reply to: TravisNave

The first tool did the trick. It just took about a day. It seems like it freezes but you just have to leave it alone.

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TravisNave
Posts: 9,936
Registered: ‎01-14-2005
Message 4 of 4 (910 Views)

Re: What registry key to remove to make setup to reinstall RSA 2013

08-14-2012 07:58 AM in reply to: Priitl220

Thanks for the confirmation.  I've had mixed reviews on that new Microsoft tool.  I've always reverted to the MSI Cleanup utility as a last resort, but it is no longer supported.

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