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Distinguished Contributor
OwenWhitehouse
Posts: 166
Registered: ‎09-23-2008
Message 1 of 3 (482 Views)
Accepted Solution

Virtual Agent Issue

482 Views, 2 Replies
01-21-2014 12:39 PM

I have been using the Virtual Agent for downloads and info, but it is no longer working for me. It starts a pop-up, like usual, then closes and starts a new tab in my browser, open to the Customer Service page. I updated Java in hopes it would help, but nothing changed.

 

Is the Virtual Agent working for anyone else?

Product Support
brad.hurley
Posts: 42
Registered: ‎10-30-2013
Message 2 of 3 (459 Views)

Re: Virtual Agent Issue

01-22-2014 06:06 AM in reply to: OwenWhitehouse

Hello,

 

We are in the process of updating the virtual agent.  The updates may cause some delays.  I suggest keep trying to use the virtual agent.  You also have other methods for downloading Autodesk products.  Please refer to the link.

 

 

Quick Start: Everything you wanted to know about downloading our software

http://upandready.typepad.com/up_and_ready/2013/01/quick-start-downloads.html



BHurley
Autodesk, Inc.
*Expert Elite*
DarrenP
Posts: 7,156
Registered: ‎09-13-2007
Message 3 of 3 (452 Views)

Re: Virtual Agent Issue

01-22-2014 11:15 AM in reply to: brad.hurley

its working again

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