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Virtual Agent Issue

4 REPLIES 4
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Message 1 of 5
OwenWhitehouse
1267 Views, 4 Replies

Virtual Agent Issue

I have been using the Virtual Agent for downloads and info, but it is no longer working for me. It starts a pop-up, like usual, then closes and starts a new tab in my browser, open to the Customer Service page. I updated Java in hopes it would help, but nothing changed.

 

Is the Virtual Agent working for anyone else?

4 REPLIES 4
Message 2 of 5

Hello,

 

We are in the process of updating the virtual agent.  The updates may cause some delays.  I suggest keep trying to use the virtual agent.  You also have other methods for downloading Autodesk products.  Please refer to the link.

 

 

Quick Start: Everything you wanted to know about downloading our software

http://upandready.typepad.com/up_and_ready/2013/01/quick-start-downloads.html

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.



BHurley
Autodesk, Inc.
Message 3 of 5
DarrenP
in reply to: brad_hurley

its working again

DarrenP
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EESignature

Message 4 of 5

need a product key gor the 2015 autodesk product design suite ultimate

Message 5 of 5

Hello,

 

Here is a great resource to assist you with finding your serial number and product key:

 

How to find the Serial Number and Product Key for your Autodesk product

http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-...

 

2015: Product keys for Autodesk products

http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/2015-Pr...

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.



BHurley
Autodesk, Inc.

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