Virgin Windows client can't see Mac NLM

[bgwilkes]

We have a working lmgrd process (11.11) running on Mac OS X (10.6.8). Mac clients can check out licenses, but a newly-installed Windows 7 machine cannot. First, I have to turn off the Windows firewall to get any response from the process looking for a license. Then, it comes back with an error (-15.570, then error 20). I can ping the two machines (by name) from each other. There is no trace of the license request in the server debug log.

Is there some licensing component that must be installed on the client? or can Windows clients not use a Mac NLM?

[aaronhai]

Hi bgwilkes,

Welcome to Autodesk Discussion Group.

If the license service is running, please test connectivity for FLEXNET license port 2080 and 27000 to determine client-to-server connectivity is good.

You can test the ports by typing the following with MS Internet Explorer.

• http://servername:27000
• http://servername:2080

You should get a jargon response or display of weird text within IE. But, if you get an error, then it imply the required ports are blocked. Please re-look into the Firewall and other security devices to allow connection to Port 2080 and 27000. 

Thank you.

[TravisNave]

I agree with the test above. 

Also, is the PING result the expected IPv4 result or is the newer hex IPv6 response?  That makes a big difference.

You might also consider the ADSKFLEX_LICENSE_FILE and the FLEXLM_TIMEOUT system environment variables on your Win7 machines.

[bgwilkes]

Turns out that IPv6 was the right clue: ping returned hex values, and as long as it is enabled in the NIC parameters, the license server won't work. Nothing else was affected, but as we're on an IPv4 network, I disabled it. That permitted the apps to start, eventually.

Startup times for the suite are still inordinately long compared with our Macs, so I suspect it might still be looking for a network service that it can't reach, then falls back to the right connection. The delayis on the order of a minute. Should I be going about this differently, i.e. not disabling IPv6, but re-ordering the priority somehow?

Thanks for the tip so far.

[TravisNave]

Try forcing it with this on the Windows machines:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=8385605&linkID=9240617

[dembkod]

bgwilkes ,

Hello. You may have better luck if you point machines to the license server using an IP address as opposed to a Server name. Your Windows machines can use a variable.

1.)        Right-click the My Computer icon.

2.)        Click the Advanced tab.

3.)        Click "Environment Variables".

4.)        Under the System Variables window, click "New".

5.)        In the Variable name field enter ADSKFLEX_LICENSE_FILE

6.)        In the Variable value field enter @YOUR_SERVER_IP_ADDRESS

7.)        Click "Okay".

When using two different systems like this, the IP address is usually the way to go.

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